Divine Kizito
@divinekizito
Customer Service Representative focused on problem-solving and customer satisfaction.
NigeriaWhat I'm looking for
I’m a customer service professional dedicated to delivering exceptional customer support. I seek challenging opportunities where I can fully use my skills for the success of the organization, and I’m skilled in problem-solving and conflict resolution to keep customers satisfied and retained.
In my customer service experience, I provide prompt and efficient responses to customer questions via phone, email, social media, and chat. I address and resolve customer complaints professionally and timely, maintain a high level of company product knowledge, and keep accurate records of customer interactions and transactions in the CRM system.
I also bring a practical commercial and administrative background from roles including Sales Representative and Secretary. I’ve handled order processing and transactions, collected customer feedback, supported content creation and communication to build customer trust, and managed scheduling, record keeping, and payment tracking for daily operations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Tinez Footwear
Dec 2023 - Nov 2025 (1 year 11 months)
Provided prompt customer responses via phone, email, social media, and chat while resolving complaints professionally and timely. Maintained product knowledge, recorded interactions in the CRM system, and supported upsell/cross-sell and cross-team collaboration.
Customer Support Volunteer
Afriport
Mar 2022 - Nov 2023 (1 year 8 months)
Managed customer inquiries and provided timely responses via phone, WhatsApp, and email. Handled scheduling, record keeping, payment tracking, maintained organized databases with accurate data entry, and supported content creation and communication.
Sales Representative
Allowme Enterprise
Jan 2019 - Sep 2019 (8 months)
Answered customer questions about products and services and provided information to support purchase decisions. Processed orders and transactions, resolved issues and complaints, collected customer feedback, and tracked customer service metrics.
Secretary
Okeyson Enterprise
Jan 2018 - Nov 2018 (10 months)
Provided administrative support to the manager and staff, including managing the office calendar, appointments, and travel arrangements. Prepared and edited correspondence and reports, maintained confidential information, handled filing systems (physical and electronic), and responded to public inquiries with customer service support.
Education
Degrees, certifications, and relevant coursework
Ambrose Alli University
Bachelor of Arts
2020 - 2025
Activities and societies: Project: Pragmatic study of comedies—how comedians use language without offending the audience, and how humor and audience reactions are shaped by language.
Pursued a Bachelor of Arts degree at Ambrose Alli University from 2020 to 2025, including a project on the pragmatic use of language in comedy and audience reaction.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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