Open to opportunities

ODUNAYO ODEDEJI

@odunayoodedeji

Message

I am a customer service professional delivering high-volume support and first-contact resolution.

Nigeria

Message

What I'm looking for

I’m seeking customer service or administrative roles where I can improve satisfaction, streamline processes, train teammates, and work in a collaborative, remote-friendly environment with growth opportunities.

I am a customer service professional with experience delivering high-volume inbound and outbound support, consistently handling 140+ calls daily and maintaining an 89.19% customer satisfaction rating.

I resolve 95% of customer inquiries on first contact and manage live chat and email queues to meet SLAs while collaborating remotely via Zoom, Slack, and Teams. I have trained and mentored five new hires, reducing onboarding time by 20% and contributing to team KPI achievement.

I also supported executive administration—managing calendars, scheduling 25+ meetings weekly, and implementing digital file management to improve office efficiency, and I hold a Bachelor of Arts in English Studies.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Opay NG

Jul 2024 - Present (1 year 2 months)

Handle 140+ inbound/outbound calls daily with an 89.19% customer satisfaction rating and resolve 95% of inquiries on first contact; assist 80+ customers daily via live chat and email and trained 5 new hires, reducing onboarding time by 20%.

CRM Live Chat Email Support SLA Management Remote Collaboration Mentoring Microsoft Office

Administrative Executive

Transmission Company of Nigeria

Oct 2022 - Jun 2023 (8 months)

Managed 10+ executive calendars and scheduled 25+ meetings weekly while delivering customer service to 100+ walk-in clients weekly; implemented digital file management that improved office efficiency and record accuracy.

Calendar Management Office Administration Customer Service Scheduling Data Entry Microsoft Office