Open to opportunities

Justina Daniel

@justinadaniel

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Customer-focused service professional delivering excellent client experiences.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can use strong communication and CRM skills to improve satisfaction, support sales, and grow within a collaborative, service-oriented team.

I am a customer-oriented professional with strong communication and interpersonal skills, fluent in English and Yoruba, and experienced in both corporate and retail customer support. I have a track record of resolving inquiries across phone, email, chat and social media with empathy and professionalism, while supporting sales and marketing efforts to increase brand awareness and retention.

Organized and adaptable, I am proficient with Microsoft Office and CRM tools, manage tasks under pressure, and maintain attention to detail in administrative duties such as invoicing and client recordkeeping. I am motivated to contribute to a dynamic organization focused on outstanding customer experiences and continuous improvement.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Damex Digital World

Jan 2023 - Jan 2025 (2 years)

Handled multi-channel customer inquiries and complaints, providing accurate product and policy information and escalating issues to appropriate teams to improve resolution efficiency.

Customer Support CRM Conflict Resolution Communication Microsoft Office Escalation Management

Customer Service & Sales Executive

Kuddy Cosmetics

Jan 2021 - Jan 2023 (2 years)

Engaged customers in-person and online to drive sales and brand awareness, resolved customer concerns, and supported marketing campaigns to improve retention.

Sales Customer Engagement Online Sales Customer Retention Marketing Support Communication CRM

Receptionist / Secretary

Chimakens Lightings Int'l

Jan 2017 - Jan 2019 (2 years)

Managed front-desk duties, handled phone and email correspondence, and prepared invoices and client records using Microsoft Excel to maintain accurate administrative records.

Microsoft Excel Invoicing Record keeping Customer Service Administrative Support