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Favour Ohwerhi

@favourohwerhi

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Customer service professional delivering efficient support, virtual assistance, and CRM-driven results.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can use CRM and virtual-assistance skills to improve satisfaction, streamline processes, and grow professionally.

I am a dedicated customer service professional with over two years of experience delivering exceptional support in fast-paced environments. I specialize in virtual assistance, CRM tools, administrative support, and resolving customer inquiries to improve satisfaction and retention.

At Isok’s Vision Ltd Eye Clinic I implemented contact management improvements that reduced data discrepancies by 20% and supported over 1,200 customers, contributing to a 25% increase in positive reviews. I consistently collaborate across departments to resolve escalations and streamline processes.

I hold a B.Sc. in Botany and certifications in customer engagement and CRM-related skills; I bring strong communication, time-management, and problem-solving abilities to roles that prioritize customer experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Isok's Vision Ltd Eye Clinic

May 2022 - Sep 2025 (3 years 4 months)

Provided exceptional phone and in-person customer service, assisted over 1,200 patients, and implemented a contact management system that reduced data discrepancies by 20% and improved follow-up response time; contributed to a 25% increase in positive reviews and reduced escalated complaints by 10%.

Customer Service Complaint Resolution Data Entry Microsoft Office Administrative Support

Administrative Assistant

Aroma Driving School

Jan 2021 - May 2021 (4 months)

Managed client enrollment, scheduling of lessons and tests, and maintained student records to ensure timely, accurate operations and optimized resource allocation.