Omobolanle Dalmeida
@omobolanledalmeida1
Customer-focused service professional delivering empathetic, efficient support.
NigeriaWhat I'm looking for
I am a dedicated customer service professional with proven experience managing inbound inquiries, resolving complaints, and maintaining accurate customer records while collaborating with sales teams to drive retention and upsell opportunities.
I consistently achieve high satisfaction ratings (95% noted in my current role), quickly learn new CRM and software tools, and apply strong verbal and written communication to de-escalate conflicts and ensure service quality.
I bring proficiency in Microsoft Office (Excel, Word, Outlook), data entry and record management, fluency in English and Yoruba, and a positive, team-oriented attitude focused on improving customer experience.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Fashion Broker
Jan 2020 - Present (5 years 11 months)
Managed inbound customer inquiries via phone and email, achieving a 95% satisfaction rating and resolving complaints to retain business while supporting sales upsell efforts.
Education
Degrees, certifications, and relevant coursework
LULagos State University
Bachelor of Science, Banking and Finance
Pursuing a Bachelor of Science in Banking and Finance with coursework and practical training relevant to financial services and customer-facing roles.
Dee Unique College
Senior Secondary School Certificate (SSCE), Secondary Education
Obtained Senior Secondary School Certificate (SSCE) with general secondary education background preparing for tertiary studies.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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