Looking for a job

Confidence Francis

@confidencefrancis

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Customer Service Representative specializing in chat and email support with 2+ years resolving customer issues.

Nigeria

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What I'm looking for

I’m looking for a customer-focused role where I can support clients through live chat and email, resolve issues efficiently, maintain accurate records, and collaborate to improve customer satisfaction with professionalism and empathy.

I’m a Customer Service Representative with over 2 years of experience delivering exceptional support across digital and in-person channels. I handle customer inquiries, resolve complaints, and manage live chat, email, and phone interactions with professionalism, empathy, and clear communication. I also maintain accurate records of customer interactions, process transactions, and escalate complex issues to ensure timely resolution.

In fast-paced environments, I’m known for multitasking, problem-solving, and keeping detailed logs and reports to support accountability and service quality. I’m passionate about building customer loyalty and continue growing through certifications in Customer Relationship Management, Project Management, Customer Care Management Basics, and Human Resource Management.

Experience

Work history, roles, and key accomplishments

Customer Support Assistant

CafeOne Limited

Sep 2025 - Jun 2026 (9 months)

Responded to customer inquiries via chat, email, and phone while maintaining professionalism. Maintained accurate interaction records, escalated complex issues to relevant teams, and supported administrative documentation to ensure timely resolution.

Live Chat Support Phone Support Customer Relationship Management (CRM)Escalation Management Record keeping

Customer Service Representative

Lendsqr Limited

Nov 2024 - May 2025 (6 months)

Provided professional customer support by handling client inquiries, complaints, and platform-related concerns. Resolved issues efficiently, processed transactions, escalated urgent matters, and maintained accurate work logs and reports.

Customer Support Complaint Management Platform Support Transaction Processing Escalation Management Work Logs & Reporting

Branch Customer Service Representative

Multichoice Nigeria Limited

Feb 2024 - Aug 2024 (6 months)

Supported customers by applying knowledge of company products, services, promotions, and billing processes. Resolved high volumes of daily customer concerns with professionalism and accuracy, and supported branch operations through documentation and escalation of unresolved issues.

Billing Support Complaint Handling Customer Support Documentation Escalation Management Active Listening

Customer Service Volunteer

Temu

Assisted community members by answering service inquiries and providing information about available services. Managed participant registration, maintained accurate records, and directed concerns to the appropriate channels.

Customer Service Community Outreach Participant Registration Record keeping Problem Solving Escalation Management Professional communication

Online Community Support Volunteer

Volunteer Project

Moderated online communities and responded to member questions and concerns in a welcoming, professional manner. Assisted with engagement via social and messaging platforms, escalated support needs, and followed up on resolved issues.

Community Moderation Online Customer Support Messaging Customer Engagement Escalation Management Active Listening