Open to opportunities

Favour Sunday

@favoursunday1

Experienced customer service professional delivering efficient administrative support and exceptional client experiences.

Nigeria

Message

What I'm looking for

I seek a role providing client-focused service and administrative support in a collaborative environment where I can streamline processes, manage schedules, and drive measurable customer satisfaction.

I am an experienced customer service representative and administrative professional with a proven track record of delivering exceptional client experiences, managing complex schedules, and supporting busy teams. I consistently meet targets—achieving monthly sales goals at 120%—while maintaining meticulous records and improving operational processes.

My background includes customer service roles across insurance, procurement, public relations, and sales, where I coordinated logistics, organized events and meetings, and used CRM and advanced MS Office tools to streamline workflows. I bring strong communication, multitasking, and stakeholder-collaboration skills, and I am committed to providing proactive, high-quality support that boosts client satisfaction and organizational productivity.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Senior Benefits Insurance

Mar 2024 - Present (1 year 8 months)

Conducted outbound calls and developed tailored scripts that increased engagement and sales, consistently achieving 120% of monthly targets while maintaining detailed customer interaction records for campaign refinement.

Customer Service Outbound Sales CRM Data Entry Customer Feedback Analysis

Customer Service Representative

MOX Procurement

May 2021 - Apr 2023 (1 year 11 months)

Delivered timely support for shipment inquiries from China, managed customer accounts and coordinated with logistics to optimize shipping processes and improve customer satisfaction.

Customer Support Shipment Tracking Account Management Logistics Coordination Communication CRM Problem Solving

Public Relations Assistant

Universal Basic Education Commission

Jan 2019 - Mar 2021 (2 years 2 months)

Organized events, meetings and training programs, managed travel and accommodation for dignitaries, and monitored media coverage to inform the commission's communication strategies.

Event Planning Travel Coordination Stakeholder Management Scheduling Record keeping Meeting Management

Sales Representative

Crayton Electronics and Systems

Jul 2018 - Dec 2018 (5 months)

Negotiated vendor pricing, delivered sales presentations and product training, and upsold maintenance services to increase revenue and customer satisfaction during a sales internship.

Sales Negotiation Product Training Presentation Upselling Vendor Relations

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University

Bachelor of Science, Nursing Sciences

2019 - 2024

Completed a Bachelor of Science in Nursing Sciences at Nnamdi Azikiwe University from 2019 to 2024 focusing on clinical and theoretical nursing competencies.