Khayrah User

Managed emails, schedules, and appointments, responding to inquiries, handling complaints, and providing assistance. Conducted online research, built comprehensive lead databases, and prepared weekly reports to enhance business decision-making.

Built strong client relationships and identified new sales opportunities to boost company revenue. Met and exceeded sales targets through strategic sales approaches and customer engagement.

Assisted in managing administrative operations and coordinating office activities. Maintained records, prepared reports, and ensured proper documentation of agency activities.

Assisted in creating marketing materials and analyzing market trends to improve brand presence. Managed social media accounts and contributed to the successful rollout of new marketing campaigns.

Supported product managers in planning and executing product strategies to enhance market positioning. Coordinated development activities and conducted data analysis to drive product improvements.

Responded to inquiries via phone, email, chat, or in person, addressing complaints and escalating complex problems when needed. Handled orders, payments, refunds, and account updates, documenting customer interactions in CRM systems.

Pursued postgraduate studies in Business Administration, focusing on advanced business principles and management strategies.

Completed a Bachelor of Science degree in Industrial Chemistry, gaining expertise in chemical processes and industrial applications.

Obtained the Senior Secondary School Certificate, completing secondary education.

Received the First School Leaving Certificate, marking the completion of primary education.

Studied Industrial Chemistry, gaining knowledge in chemical processes and applications.