Bisola Olorunda
@bisolaolorunda
Reliable virtual assistant delivering high-quality remote administrative and customer support.
NigeriaWhat I'm looking for
I am a reliable and highly organized Virtual Assistant with over 2 years of remote experience supporting customers and managing administrative operations across multiple digital platforms. I consistently deliver high standards, maintaining a 98% customer satisfaction rate and 95% first-contact resolution while working US business hours.
My background includes hands-on client relations and operations management as the founder and client relations manager of a local business, plus remote customer support for a tech-enabled provider where I managed 200+ active client accounts using HubSpot CRM. I am proficient in Microsoft Office, Google Workspace and a wide set of collaboration and helpdesk tools.
I am self-motivated, adaptable and comfortable handling time-sensitive requests, multitasking, and communicating across time zones with minimal supervision. I prioritize accuracy, organized records, and clear communication to support team goals and client satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Fasiti
Jan 2024 - Present (2 years 2 months)
Handle remote administrative and customer support across phone, email, WhatsApp and social media, maintaining a 98% customer satisfaction rate and 95% first-contact resolution while managing 200+ client accounts in HubSpot CRM.
Founder & Client Relations Manager
Bliss Brow and Lash
Jan 2021 - Dec 2023 (2 years 11 months)
Managed on-site administrative operations including scheduling, record keeping, client communication and financial documentation, maintaining accurate digital and physical records and improving operational efficiency.
Education
Degrees, certifications, and relevant coursework
Moshood Abiola Polytechnic
Higher National Diploma, Information Technology
Completed a Higher National Diploma in Information Technology with practical emphasis on IT systems and administrative technologies.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Bisola?
You can contact Bisola and 90k+ other talented remote workers on Himalayas.
Message BisolaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
