Izuchukwu Favour

I’m a highly organised Virtual Assistant and Customer Service Specialist with proven experience in high-level administrative support, client relationship management, and day-to-day office operations. I manage competing priorities with professionalism and discretion while keeping records accurate and up to date.

In my recent roles, I handled inbound and outbound customer communication, resolved complaints promptly, and built structured tracking systems to ensure no query went unresolved. I coordinate with internal teams to deliver timely resolutions, including support across phone, email, and live chat, while maintaining service standards under pressure.

I also support senior stakeholders through diary management, correspondence handling, and appointment coordination, and I’ve improved workflow efficiency through reorganisation and process upgrades. I’m fully remote-ready—confident using tools like HubSpot CRM, Zendesk, and productivity platforms—to streamline workflows, strengthen client trust, and help teams run smoothly.