Oreoluwa Omowaye

I am a dedicated customer service professional with a proven track record in enhancing client retention and satisfaction, having successfully increased client retention by 15%. My strong communication skills and problem-solving abilities allow me to handle customer inquiries effectively, ensuring positive client relationships and timely resolutions.

With experience as a Virtual Assistant, I have managed inquiries related to clinical data and provided administrative support using various software tools like Zendesk and Zoho CRM. I excel in virtual collaboration, utilizing platforms such as Slack, Google Meet, and Zoom to coordinate with remote teams and streamline processes for optimal service delivery.

My educational background includes a Master of Information Management, which complements my practical experience in customer support and office administration. I am committed to maintaining confidentiality and accuracy while prioritizing tasks to meet deadlines, always striving for excellence in execution.