Open to opportunities

Tamara Ojudigha

@tamaraojudigha

Message

I resolve customer issues and keep remote operations organized.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support, customer service, virtual assistant, or administrative support role where I can manage customer requests, organize operations, improve workflows, and communicate clearly across time zones.

I've supported customers for an online retail business and as a freelance Customer Support Representative, handling 40–60 weekly inquiries across email, chat, and phone. I resolved up to 90% of routine issues without escalation while managing tickets through follow-up and closure.

As a Virtual Assistant, I organized inboxes, calendars, digital files, meeting agendas, reminders, and client communications. I used labels, filters, email rules, templates, and scheduling links to reduce clutter, prevent double-bookings, and improve workflow efficiency.

I'm comfortable supporting remote teams across time zones with Google Workspace, Freshdesk, Zendesk, HubSpot, Slack, Trello, and Notion. I bring clear communication, careful record-keeping, confidentiality, and practical problem-solving to daily operations.

Experience

Work history, roles, and key accomplishments

Freelance Customer Support Representative

Freelance

Nov 2025 - Jul 2026 (8 months)

Handled 40-60 customer inquiries weekly through email, chat, and phone support, resolving up to 90% of routine issues without escalation. Managed tickets from initial contact to resolution, maintaining accurate records and identifying recurring concerns to improve workflows.

Email Support Chat Phone Support Issue Resolution Ticket Management CRM Problem Solving