Looking for a job

Oluchi Ani

@oluchiani

I’m a results-driven Virtual Assistant and project manager who streamlines operations, supports customers, and builds web solutions.

Nigeria

Message

What I'm looking for

I’m looking for a remote role where I can own admin operations and project coordination, run customer support workflows, and improve processes with CRM and automation—while continuing to grow my frontend skills by building modern web pages.

I’m a results-driven Virtual Assistant and remote professional with over 2 years of hands-on experience in administrative operations, project coordination, customer support, and digital tools. I manage complex workflows independently while delivering quality results for international clients across multiple time zones.

In my recent role as a Business Manager, I managed social media, handled customer inquiries and order processing, and coordinated full order fulfillment with on-time delivery and zero errors. Previously, as an Operations Support Officer, I provided multi-department administrative support, kept records with 100% accuracy in data entry, and improved efficiency through calendar scheduling and organized filing.

I build practical systems that reduce friction for clients—like a complete Gmail management workflow, content calendars, and travel planning support. I also deliver structured customer support and project organization using tools like Freshdesk, Zendesk, Zoho Support Desk, HubSpot CRM, Notion, Asana, Trello, and Monday.com, and I’m currently expanding into frontend development by building a responsive e-commerce landing page with React and CSS.

Experience

Work history, roles, and key accomplishments

Current

Business Manager

Current

LBBHairz

Apr 2024 - Present (2 years 2 months)

Managed social media Campaigns that increased online visibility by 30% over 6 months, and customer reach while handling customer inquiries and order processing to maintain high client satisfaction. Coordinated end-to-end order fulfillment and kept organized spreadsheets for accurate order, payment, and customer records.

Social Media Management Customer Support Order Processing order fulfillment Google Sheets Data Management Remote Remote

Operations Support Officer

Westside Hotel & Lounge

Jul 2020 - Mar 2024 (3 years 8 months)

Provided administrative and operational support across departments, maintaining 100% accuracy in data entry for records, inventory tracking, and documentation. Coordinated with vendors and teams, scheduled meetings, managed calendars, and improved filing systems for timely task completion.

Administrative Support Inventory Management Vendor coordination Calendar Management Cross functional Coordination

Front Desk Officer

LG Electronics

Managed front desk operations as the first point of contact for walk-in and telephone customers, processing high volumes of online and in-person orders. Maintained inventory and stock reports and resolved customer complaints professionally to ensure satisfaction.

Customer Service Front Desk Operations Order Processing Inventory Management Complaint Resolution