Chinelo Chikezie

I am a proactive customer service professional with over two years of hands-on experience delivering high-quality support across phone, WhatsApp, email and social platforms, consistently meeting service-level targets and resolving issues on first contact. I excel at managing high call volumes, coordinating with cross-functional teams, and maintaining smooth front-desk and virtual operations.

I hold a first-class BSc and completed customer service and virtual assistant certifications, and I routinely use Zendesk, HubSpot, Zoho CRM, Google Workspace and Canva to improve customer experience and operational efficiency. I am committed to clear communication, attention to detail and building trust with clients through timely, empathetic service.