Open to opportunities

Olivia Ohanyere

@oliviaohanyere

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Versatile Virtual Assistant with expertise in customer and admin support.

Nigeria

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to utilize my skills in customer and administrative support.

I am a versatile, strategic, and result-oriented Virtual Assistant with over 2 years of hands-on experience in providing exceptional administrative and customer support remotely. My proven track record includes schedule coordination, travel planning, and effective management of CRM tools. I pride myself on my clear communication, strong work ethic, and problem-solving skills, which enable me to thrive in fast-paced environments.

Throughout my career, I have successfully managed customer inquiries across various platforms, significantly improving retention rates through effective communication and resolution strategies. My experience includes working with diverse teams and utilizing various project management tools to enhance productivity. I am eager to contribute to a dynamic team and drive business growth with efficiency, professionalism, and attention to detail.

Experience

Work history, roles, and key accomplishments

Virtual Assistant/Chat Support

Digital Witch Support Community

Oct 2023 - Apr 2025 (1 year 6 months)

Managed sample calendars and scheduled mock client meetings using Google Calendar and Calendly. Assisted in drafting emails, setting up auto-responders, and organizing inboxes. Performed data entry tasks, organized spreadsheets, and cleaned up databases in Google Sheets.

Google Calendar Calendly Data Entry Google Sheets Trello Canva

Customer Service Specialist

Biosensors Medical Laboratory & Diagnostics

Aug 2022 - Oct 2023 (1 year 2 months)

Handled customer inquiries across phone, email, and social media. Improved retention by 50% through effective communication and resolution. Recorded customer interactions in internal databases.

Customer Service Email Support Social Media Management Customer Retention

Customer Service Specialist

Institut Français Du Nigeria

Sep 2021 - Aug 2022 (11 months)

Increased retention by 70% through personalized customer engagement. Managed over 100 daily WhatsApp and Intercom inquiries. Conducted satisfaction surveys with a 90% response rate.

Customer Engagement WhatsApp Intercom Dropbox

Virtual Appointment Setter

Agency Scout

Feb 2021 - Jul 2021 (5 months)

Booked 5–7 high-quality appointments weekly with agency founders, SaaS CEOs, and consultants. Sent 100+ tailored outreach messages daily, increasing meeting response rate by 35%. Managed follow-ups with 40–60 prospects per day using HubSpot CRM.

Appointment Setting Outreach HubSpot Communication

Education

Degrees, certifications, and relevant coursework

University of Nigeria, Nsukka

Bachelor of Arts, Linguistics

Completed a Bachelor of Arts in Linguistics at the University of Nigeria, Nsukka. This program provided a strong foundation in language studies and communication.