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@oliviaohanyere
Versatile Virtual Assistant with expertise in customer and admin support.
NigeriaI am a versatile, strategic, and result-oriented Virtual Assistant with over 2 years of hands-on experience in providing exceptional administrative and customer support remotely. My proven track record includes schedule coordination, travel planning, and effective management of CRM tools. I pride myself on my clear communication, strong work ethic, and problem-solving skills, which enable me to thrive in fast-paced environments.
Throughout my career, I have successfully managed customer inquiries across various platforms, significantly improving retention rates through effective communication and resolution strategies. My experience includes working with diverse teams and utilizing various project management tools to enhance productivity. I am eager to contribute to a dynamic team and drive business growth with efficiency, professionalism, and attention to detail.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Digital Witch Support Community
Oct 2023 - Apr 2025 (1 year 6 months)
Managed sample calendars and scheduled mock client meetings using Google Calendar and Calendly. Assisted in drafting emails, setting up auto-responders, and organizing inboxes. Performed data entry tasks, organized spreadsheets, and cleaned up databases in Google Sheets.
Biosensors Medical Laboratory & Diagnostics
Aug 2022 - Oct 2023 (1 year 2 months)
Handled customer inquiries across phone, email, and social media. Improved retention by 50% through effective communication and resolution. Recorded customer interactions in internal databases.
Institut Français Du Nigeria
Sep 2021 - Aug 2022 (11 months)
Increased retention by 70% through personalized customer engagement. Managed over 100 daily WhatsApp and Intercom inquiries. Conducted satisfaction surveys with a 90% response rate.
Agency Scout
Feb 2021 - Jul 2021 (5 months)
Booked 5–7 high-quality appointments weekly with agency founders, SaaS CEOs, and consultants. Sent 100+ tailored outreach messages daily, increasing meeting response rate by 35%. Managed follow-ups with 40–60 prospects per day using HubSpot CRM.
Degrees, certifications, and relevant coursework
UNBachelor of Arts, Linguistics
Completed a Bachelor of Arts in Linguistics at the University of Nigeria, Nsukka. This program provided a strong foundation in language studies and communication.
Software and tools used professionally
NigeriaYou can contact Olivia and 90k+ other talented remote workers on Himalayas.
Message Olivia
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