AMAshlyn Miracle
@ashlynmiracle
Experienced virtual assistant delivering administrative support and exceptional customer service.
NigeriaWhat I'm looking for
I am a highly organized and dependable Virtual Assistant with over three years of experience providing administrative support, customer service, and client communication across remote and on-site environments.
I handle customer inquiries via phone, chat, and email with professionalism and empathy, draft client-facing and internal communications, and maintain accurate records and confidentiality.
I coordinate schedules, service requests, and follow-ups to support daily operations and use Google Workspace, Zoom, and other remote collaboration tools to stay efficient.
I bring strong time management, multitasking, problem-solving, and the ability to learn new systems quickly to fast-paced settings, aiming to improve customer experience and operational workflows.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Contract Roles
Delivered multi-channel customer support (phone, chat, email), resolved issues, and logged interactions to maintain organized service records and ensure positive customer experiences.
Virtual Assistant
Freelance
Provided remote administrative support, client communication, and scheduling for multiple clients, improving response times and maintaining accurate records across channels.
Administrative Support Volunteer
Volunteer
Supported virtual event coordination and attendee assistance, managed digital communications, and performed administrative tasks to ensure smooth online operations.
Education
Degrees, certifications, and relevant coursework
UPUniversity of the People
Master of Science, Psychology (Health Science)
Pursuing a Master’s Degree in Psychology with a Health Science track through online study.
ALAlison
National Diploma, Hospitality Management
2021 - 2022
Completed a National Diploma program in Hospitality Management between February 2021 and July 2022.
Delta State University
Bachelor of Science, Microbiology
2014 - 2017
Completed a Bachelor of Science in Microbiology with studies conducted from October 2014 to September 2017.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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