Ayomide Olusoji

Run daily remote operations, managing buyer inboxes, scheduling calls across time zones, and coordinating vendors, freight forwarders, and government agencies. Prepare and track documentation for international exports and independently manage client relationships from first contact through deal close.

Resolved 95% of customer inquiries on first contact via phone and email, improving satisfaction scores. Streamlined support processes to cut complaint resolution time by 30% while maintaining high response rates in a fast-paced queue.

Redesigned scheduling and filing systems to reduce administrative processing time by 30%. Coordinated communication across departments and organized meetings, training sessions, and events while maintaining accurate records and daily reports.

Supported proactive onboarding and retention outreach that contributed to 60% customer growth. Helped drive a 40% increase in sales through product promotion and upselling, while building responsive client relationships.

Supervised a team of 10 customer service representatives by setting service standards and workflows. Increased customer referrals by 50% through improved onboarding and recommended sales initiatives that grew revenue by 25%.

Managed calendars, phone lines, filing systems, and meeting documentation for senior management to support day-to-day operations. Maintained front-desk operations to ensure reliable office support.

Completed a Diploma in Accounting at Lagos State Polytechnic in Lagos, Nigeria.

Completed a Diploma in Fashion Design at Del-York Creative Academy in Lagos, Nigeria.