Asasha Vives

I was a full time, now contracted, personal assistant and social media manager for a multi-published author.

Write and publish fiction and non-fiction content, conducted research, and managed promotional teams.

Consulted with clients and executed digital photography workflow including capturing, editing, and cataloging.

Handled inbound calls to assess Medicare insurance needs, responded to leads, and met KPIs while navigating multiple systems.

Handled inbound and outbound calls, used sales techniques to enroll prospects in insurance products, and managed follow-ups.

Managed client relationships, resolved customer issues, and supported group sales to maximize revenue.

Designed training guides, trained new coordinators, managed recruiting and payroll, and coached call center staff.

Responded to emergencies, transcribed orders, maintained patient charts, and coordinated patient admissions and discharges.

Provided high-quality support to guests and travel agents, researched answers, and documented all calls.

Attended Binghamton University.