Lyric Crudup
@lyriccrudup
Customer service and technical support professional, with medical and newly licensed insurance background, delivering reliable remote support.
United StatesWhat I'm looking for
I’m a customer service professional who’s delivered inbound call center support remotely and on the phone for multiple roles, including customer service and technical support positions. I’ve also built hands-on clinical experience as a Medical Assistant, handling patient care tasks like vitals, injections, blood draws, and medical records.
As a newly licensed life insurance agent, I combine consultative sales skills with strong phone communication—focus areas include lead generation, needs-based selling, and client acquisition. I’m ready to work and bring HIPAA-aware professionalism, troubleshooting ability, and dependable customer handling to every interaction.
Experience
Work history, roles, and key accomplishments
Licensed Life Insurance Agent
New Agent
Apr 2026 - Present (3 months)
Newly licensed life insurance agent/insurance producer (April 2026–present).
Remote Customer Service Representative
ShyftOff
Jan 2024 - Present (2 years 6 months)
Remote customer service representative handling inbound calls (January 2024–present).
Customer Service Representative
Customer Service Solutions
Jan 2021 - Oct 2023 (2 years 9 months)
Customer service representative performing inbound call center work from home (January 2021–October 2023).
Customer Service Representative (WFH)
ARISE
Nov 2020 - Jan 2022 (1 year 2 months)
Work-from-home customer service representative supporting an inbound call center (November 2020–January 2022).
Medical Assistant
MTOEM
May 2019 - Feb 2020 (9 months)
Medical assistant performing drug screens, vitals/physicals, rooming patients, administering injections, and collecting blood draws (May 2019–February 2020).
Virtual technical support representative for an AHA call center; handled inbound calls and logged information (August 2019–December 2019).
Customer service representative handling inbound calls and providing technical support (August 2015–July 2017).
Education
Degrees, certifications, and relevant coursework
South College
Associate of Science in Nursing, Pre-Nursing
2021 - 2024
Pre-nursing program leading to an Associate of Science in Nursing from South College in Nashville, TN from 2021 to 2024.
Wilson County Adult High School
High School Diploma, High School
Completed a High School Diploma program at Wilson County Adult High School in June 2015.
Fortis Institute-Cookeville
Medical Assisting, Medical Assisting
2018 -
Medical Assisting program at Fortis Institute-Cookeville from April 2018 to December 2018.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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