Nicole Cunningham

Provided personal care and assistance with bathing, dressing, hygiene, and companionship while supporting clients with light/weekly housekeeping, laundry, meal preparation, and errands. Assisted with pet care, including feeding, walking, and medication administration.

Sold merchandise using product knowledge, greeted customers with excellent service, and encouraged add-on sales. Supported store setup/pack-up, pricing, POS operations, merchandising and stocking, loss prevention, and reduced damages while lifting and moving merchandise up to 50 pounds.

I worked for Hulu as a customer service support specialist as well as a chat specialist at the same time answering questions that people would send in through our chat bot and helping them connect TVs as well as fixing their subscriptions and renewing them

Handled inbound telephone inquiries using pre-scripted responses and supported callers with online application completion and electronic submissions for processing. Maintained call logs and timesheets, followed privacy requirements, and escalated issues via the appropriate systems.

Provided fast, positive phone support to residents and prospective residents by delivering information and directing callers to the correct locations. Coordinated with IT agents to resolve code/access issues and tracked sale-related claims, escalating cases to supervisors.

Opened the store on weekdays and provided on-call shift coverage, handling daily bank deposits and keeping the store clean and presentable. Sold salon memberships and products, completed required product education to earn certifications, and earned corporate recognition for highest product sales in a region of 22 stores.

Coordinated medical staff retrieval and scheduled technicians for chart-retrieval work. Updated doctor/provider contracts and contact details to avoid PHI violations, and retrieved patient records via fax, email, or in person from insurance and medical facilities.

Generated sales leads through referrals, maintained a lead database, and performed cold calling to support deals and customer deposits. Followed up with new and existing customers on unresolved insurance requests while handling inbound calls and supporting progress tracking with the licensed agent.

Completed GED studies at Salado Community College in 2010.