At Cambia Health Solutions, I guide callers through benefits, claims, and eligibility inquiries, researching complex issues and safeguarding patient information while following privacy and compliance standards.
At Vacasa, A Casago Company, I engaged with guest reviews across social platforms and used Meltwater, Sprout, and Meta tools to support online reputation and brand consistency. I also created SOPs to improve team workflows and compiled weekly reports using Microsoft Excel.
Earlier, I handled taxpayer assistance at Startek, including 75+ daily calls and emails, and coordinated travel plans at InteleTravel. I also managed a personal travel website featuring updated offers and content, and I'm a Certified Notary Public in Oregon.
