Mahwish Mir

As a Medicare Insurance Broker, I conduct plan comparisons and generate leads through referrals and research. I customize sales presentations, ensure compliance with CMS regulations, and enroll eligible individuals in Medicare products while achieving monthly sales targets.

Provided customer service for the COVID-19 hotline, handling inquiries, scheduling vaccinations, and ensuring compliance with CDC guidelines. Facilitated translation services and met quality assurance metrics.

Trained agents for Carnival Cruise Line customer service, ensuring performance metrics were met. Conducted one-on-one development sessions and managed quality assurance for all agents.

Researched prospective customers and managed the logistics of client goods. Acted as a liaison between clients and carriers, ensuring timely delivery and excellent customer service.

Managed a team of 8 to 16 agents, focusing on operational management and performance metrics. Developed agents through coaching and facilitated communication between staff and management.

Analyzed sales figures and identified customer needs to create sales opportunities. Maintained high sales objectives and developed training programs to enhance team performance.

Completed a Masters of Business Administration, focusing on advanced business management principles, strategic decision-making, and organizational behavior.