Open to opportunities

Antoine Jackson

@antoinejackson

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Highly driven professional with extensive customer support experience.

United States

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth in customer support and guest relations.

I am a highly driven and solutions-oriented professional with over 15 years of extensive experience in high-volume customer support and guest relations. My career has been marked by a consistent delivery of exceptional service and a commitment to enhancing operational efficiency. I have proven expertise in independently managing complex inquiries, resolving critical issues, and streamlining processes across diverse environments, including residential, hospitality, and remote healthcare support.

My background includes experience with a Health & Life Insurance license at Aon, which provides me with a strong foundation in understanding and navigating healthcare-related challenges. I am adept at cross-functional collaboration and am committed to improving program outcomes. I believe my skills and experience make me a strong candidate to support the Care Team at Him & Hers and contribute to its mission of accessible, personalized healthcare.

Experience

Work history, roles, and key accomplishments

Concierge & Rover

Mirador 1200

Jan 2020 - Present (5 years 6 months)

Provided top-tier customer service to residents, guests, and vendors in a 479-unit residential property, ensuring seamless daily operations and a safe, well-maintained environment. Proactively identified and responded to maintenance issues and emergencies, coordinating swiftly with relevant teams to ensure prompt resolution and resident satisfaction.

Customer Service Property Management Conflict Resolution Security Operations Vendor Management Property Maintenance Coordination Resident Relations

Guest Service Agent

American Cruise Lines

Jan 2017 - Present (8 years 6 months)

Managed efficient and courteous guest check-in and check-out procedures, setting the tone for exceptional cruise experiences. Provided detailed information regarding cruise itineraries, excursions, and onboard services, serving as a primary resource for complex guest inquiries.

Guest Service Check Out Conflict Resolution Customer Satisfaction Problem Solving

Guest Service Agent

Viking Cruise Line

Jan 2015 - Present (10 years 6 months)

Ensured superior service for guests on river and ocean cruises by facilitating smooth embarkation and disembarkation procedures. Provided comprehensive information on onboard activities, dining options, and excursions, enhancing guest engagement and experience.

Embarkation Disembarkation Customer Satisfaction Teamwork Problem Solving Communication Service Excellence

Customer Support Agent

Aon

Jan 2012 - Present (13 years 6 months)

Provided comprehensive customer support, addressing inquiries and resolving issues related to health and life insurance policies. Leveraged a previously held Health & Life Insurance license to accurately interpret policy details and provide informed guidance to clients, ensuring compliance and clarity.

Customer Support Health Insurance Client Communication Compliance

Guest Relations Host

Walt Disney World

Jan 2007 - Present (18 years 6 months)

Served as a primary point of contact for guests, proactively seeking contact to answer questions, provide detailed information, and offer directions across a vast resort property. Expertly managed diverse guest situations, employing strong problem-solving skills to resolve issues and enhance the overall guest experience, ensuring magic for all visitors.

Problem Solving Customer Service Communication Empathy Park Operations