Pierra Dailey
@pierradailey
Entrepreneur and manager with a passion for customer service excellence.
What I'm looking for
I am an entrepreneur with a strong background in customer service and sales, dedicated to leveraging my creativity and skills to support brands in achieving their business goals. With a Bachelor's degree in Fashion Design and a minor in Fashion Marketing, I have honed my ability to communicate effectively and adapt to various challenges in the workplace.
Throughout my career, I have gained valuable experience in sales and management roles, particularly at Comcast and Arise Virtual Solutions. I excelled in promoting products, managing customer service agents, and ensuring customer satisfaction. My commitment to building professional relationships and providing tailored solutions has been a cornerstone of my approach, allowing me to meet and exceed sales quotas consistently.
Currently, as a Life Insurance Agent, I focus on understanding client needs and providing them with the best policy options. My goal is to continue growing in a role that allows me to utilize my skills in a dynamic environment, contributing to both my personal growth and the success of the organization I work with.
Experience
Work history, roles, and key accomplishments
Life Insurance Agent
Senior Life Services
Apr 2020 - Present (5 years 2 months)
Met and greeted outbound leads with empathy to provide tailored life insurance policies. Gathered confidential information and submitted applications for clients on recommended company websites.
Manager
Arise Virtual Solutions
Feb 2020 - Present (5 years 4 months)
Hired and managed qualified customer service agents, partnering them with Fortune 500 companies for remote service. Trained and assisted agents with client coursework, systems, and call flow.
Customer Service
Comcast
May 2016 - Present (9 years 1 month)
Evaluated individual customers' existing and potential product needs and made recommendations. Provided information pertaining to accounts, took orders, calculated charges, and processed billing and payments.
Sales Representative
Comcast
Oct 2015 - Present (9 years 8 months)
Promoted and sold products and services including video, high-speed internet, and voice. Met and exceeded sales quotas by generating sales from inbound calls and follow-ups with potential customers.
Education
Degrees, certifications, and relevant coursework
TUCKER HIGH SCHOOL
High School Diploma, General Studies
Completed high school education and received a diploma.
AMERICAN INTERCONTINENTAL UNIVERSITY
Bachelor's Degree, Fashion Design
Grade: 3.25
Majored in Fashion Design with a minor in Fashion Marketing. Related coursework included a Fashion Portfolio Diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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