Leonard Eleam
@leonardeleam
I build client relationships, grow insurance sales, and improve remote customer service outcomes.
United StatesWhat I'm looking for
At Carnival Cruise Line, I developed personalized care strategies for premium users that increased retention by 30% and improved training materials and service metrics, contributing to 20% efficiency gains.
Previously at Senior Life Services, I built and maintained a client portfolio, conducted needs assessments, tailored life insurance solutions, and supported clients through policy options, renewals, and claims. I also collaborated with underwriters and led seminars and webinars focused on life insurance education.
My earlier technical leadership in cable, fiber, internet, telephone, and low-voltage services included supervising more than 10 employees. I'm actively preparing for Property & Casualty licensure and bring a sales-driven, client-education approach to risk management.
Experience
Work history, roles, and key accomplishments
Developed personalized customer care strategies for premium users, increasing retention by 30%. Enhanced customer service quality by updating training materials and analyzing metrics, leading to a 20% efficiency gain.
Education
Degrees, certifications, and relevant coursework
Forest High School
High School Diploma, Information Technology
2009 - 2013
Completed high school education with relevant coursework in information technology and computer configuration.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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