Keri Kincaid
@kerikincaid
Experienced sales and customer care leader specializing in insurance, client success, and operations management.
United StatesWhat I'm looking for
I am a results-driven sales and customer care professional with extensive experience in insurance, client success, and operations management across retail and healthcare-related environments.
Over my career I have managed large sales teams and client portfolios, developed sales strategies, and overseen departmental policies, budgeting, and performance reporting to drive growth and efficiency.
My background includes virtual and in-person sales, post-purchase support, and customer success workâenrolling clients in insurance plans and coordinating medication delivery and value-based care connections.
I prioritize clear communication, process improvement, and client-focused solutions, and I bring proven skills in CRM platforms, sales management, Medicare/insurance processes, and team leadership.
Experience
Work history, roles, and key accomplishments
Customer Care Specialist
SelectQuote
Sep 2021 - Present (4 years 2 months)
Manage customer inquiries and enroll members into insurance plans and medication management delivery services while connecting clients with Value Based Care facilities and additional services.
Operations Manager
Integrity Docuprep
Aug 2016 - Dec 2022 (6 years 4 months)
Established departmental policies and procedures, reviewed financial and performance reports to drive cost controls and program improvements, and managed monthly budgeting and expenditure controls.
Virtual Sales Specialist
Sears Holdings Corporation
Mar 2018 - Jul 2021 (3 years 4 months)
Conducted virtual sales, answered product/service questions, scheduled appointments and demos, and built client relationships to nurture sales opportunities using video conferencing and CRM tools.
Post Purchase Support
TeleTech @Home
Oct 2016 - Mar 2018 (1 year 5 months)
Provided live chat post-purchase support for Best Buy online, assisting customers with online and in-store orders to resolve issues and ensure order satisfaction.
Member Support Specialist
24-7 Intouch
Dec 2016 - Apr 2017 (4 months)
Coordinated project team activities for database development, defined project scope and conducted trial runs of software to validate outputs and instructions.
Floor Manager
KPA Group
Jun 2012 - Aug 2016 (4 years 2 months)
Directed sales activities and staffing, planned training and performance evaluations, and coordinated marketing activities to promote products and services.
Sales Representative
International Speedway Corporation
Jan 2014 - Feb 2015 (1 year 1 month)
Developed and coordinated marketing activities and promotions to drive sales of products and services.
Sales / Marketing Representative
Total Marketing Concepts
Feb 2009 - Sep 2013 (4 years 7 months)
Provided sales and marketing support for the Verizon Wireless loyalty program, coordinating promotional activities to increase customer retention.
Universal Agent
Frontier Communications
Feb 2006 - Oct 2008 (2 years 8 months)
Handled customer-facing duties across sales and service functions for Frontier Communications, supporting account management and service inquiries.
Education
Degrees, certifications, and relevant coursework
Deltona High School
High School Diploma, High school or equivalent
2000 - 2004
Completed high school coursework at Deltona High School from August 2000 to May 2004.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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