Looking for a job

Arturo Montes

@arturomontes

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Bilingual retail and operations leader driving sales growth, team performance, and customer satisfaction.

United States

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What I'm looking for

I seek a role where I can lead teams, drive sales and operational improvements, mentor staff, and contribute to strategic growth in a collaborative, customer-focused company.

I am a bilingual retail and business operations leader with over 10 years of experience across U.S. and Latin American markets, combining sales, marketing, and customer service expertise.

I have a proven track record of managing teams, improving customer satisfaction (95% reported), exceeding sales targets (including 30% over target), and earning rapid promotions through results-driven leadership.

I excel in strategic planning, training and development, budgeting, and digital marketing, and I bring disciplined teamwork from competitive sports to deliver measurable revenue and operational improvements.

Experience

Work history, roles, and key accomplishments

Current

Retail Store Manager

Current

AT&T

Nov 2024 - Present (1 year 2 months)

Oversaw daily store operations, sales performance, and staff development in a high-volume retail environment; improved team performance through targeted training and coaching.

retail management Sales Leadership Staff Training KPI Tracking Customer Service Inventory Management Coaching Visual Merchandising

Assistant Sales Manager

AT&T

Jun 2024 - Oct 2024 (4 months)

Delivered personalized customer solutions and exceeded sales targets by 85%; achieved 95% customer satisfaction and led a sales team via targeted training and motivational strategies.

Sales & Management Customer Retention Performance Coaching Sales Training Customer Satisfaction KPIs Relationship Building

Retail Sales Representative

AT&T

Sep 2023 - May 2024 (8 months)

Delivered personalized solutions to customers, consistently exceeded sales targets and KPIs, and earned two promotions within one year for leadership and results.

Sales Customer Service Upselling KPIs Communication Cross Selling CRM

Sales Development Representative

Diaz Group LLC

Jan 2023 - Jun 2023 (5 months)

Prospected new clients and supported revenue growth through cold outreach and targeted sales campaigns to expand the pipeline.

Lead Generation Cold Calling Outreach CRM Prospecting Pipeline Development Email Marketing

Business Operations Manager

¡Bloop! Producciones

Mar 2016 - Nov 2022 (6 years 8 months)

Oversaw budgeting, payroll, vendor relationships, and team performance to streamline operations and control costs across the business.

Operations Management Budgeting Payroll Vendor Management Process Improvement Team Leadership Reporting

Account Executive

¡Bloop! Producciones

Apr 2019 - Mar 2022 (2 years 11 months)

Managed client accounts and coordinated events to align deliverables with client expectations, driving successful event execution and client satisfaction.