Looking for a job

Kendra Barrera

@kendrabarrera

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Proficient Supervisor dedicated to hiring top-notch sales associates

United States

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What I'm looking for

Seeking a challenging role that leverages my operations management and sales expertise to drive business growth and success.

As a seasoned operations manager and sales specialist, I have a proven track record of driving success in fast-paced retail environments. With a strong background in team building, customer service, and data analysis, I excel at identifying business risks and opportunities, and developing effective solutions to drive profitability.

In my previous roles, I have consistently demonstrated my ability to lead high-performing teams, manage complex operations, and develop creative marketing strategies to drive business growth. With a strong analytical mindset and excellent communication skills, I am well-equipped to navigate the challenges of a rapidly changing business landscape.

With a strong passion for innovation and a commitment to excellence, I am dedicated to leveraging my skills and experience to drive success in my next role.

Experience

Work history, roles, and key accomplishments

Current

CS Specialist

Current

Navient

Jul 2021 - Present (3 years 10 months)

Determined the quickest, most effective ways to find solutions for clients, managed high-volume calls and emails, and created weekly and monthly reports and surveys.

Time Management Customer Service Problem Solving Communication Reporting

Current

CS Specialist

Current

Navient

Jul 2021 - Present (3 years 10 months)

Determined the quickest, most effective ways to find solutions for clients. Managed a high volume of calls and emails daily, ensuring customer satisfaction with products and services.

Time Management Customer Service Problem Solving Communication

Operations Manager/Profitability Coach

NLite Stores

Jan 2018 - Jul 2021 (3 years 6 months)

Strategized day-to-day operations, including sales management, cash counts, and close outs. Analyzed business risks and provided solutions to senior management.

Team Leadership KPI Analysis Budget Management Negotiation Strategic Sales Management

Sales/Marketing Manager

Adasttra Corp

Jun 2014 - Jan 2019 (4 years 7 months)

Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.

Marketing Strategy Brand Awareness Sales Tools Data Analysis Forecasting Collaboration

Operations Manager/Profitability Coach

NLite Stores

Jan 2018 - Jul 2021 (3 years 6 months)

Strategized day-to-day operations, managed sales, performed cash counts, and created daily, weekly, and monthly reports for inventory control and KPIs.

Team Leadership Sales Management Data Analysis