Jose Santos

I am a results-driven retail and operations manager with extensive hands-on experience in front-end leadership, store management, and facilities work. I prioritize customer satisfaction and operational efficiency in every shift.

As a Front End Team Lead, I managed associates, money services, and scheduling, and helped lead my front end team to #1 metrics in the market. I bring proven ability to lift performance across service categories through coaching and process focus.

My background also includes independent contractor work providing minor electrical and plumbing, professional cleaning, furniture assembly, event staffing, and packing/shipping, which sharpened my client relations, scheduling, and multi-skill problem solving.

I am bilingual in English and Spanish, dependable, and comfortable leading teams under fast-paced, high-stress conditions while training and developing staff to improve performance and customer retention.