Carla Damec
@carladamec
Customer-focused retail leader driving sales, KPIs, and team growth.
United StatesWhat I'm looking for
I am a customer-focused retail leader with over five years of experience in sales, customer service, and team leadership, known for meeting performance metrics and resolving complex customer issues professionally. I have a proven track record of driving consistent sales growth, improving NPS scores, and mentoring teams to exceed goals through structured feedback and coaching.
I am highly organized and self-motivated, skilled in KPI tracking, inventory accuracy, shrink control, CRM/POS systems, and bilingual communication in Spanish and English. I thrive in fast-paced environments where I can implement strategic action plans, analyze performance data, and foster professional growth among team members.
Experience
Work history, roles, and key accomplishments
Store Manager
Sally Beauty Supply
Jul 2025 - Jan 2026 (6 months)
Drove consistent sales growth while improving NPS and customer satisfaction; resolved escalated customer issues and implemented KPI-driven action plans to meet targets. Mentored staff, oversaw inventory accuracy and shrink control, and produced operational reports.
BBSales Floor Team Leader
Best Buy
Jul 2021 - Jul 2025 (4 years)
Led a team of 7 associates to consistently exceed sales and service goals by coaching on communication and sales techniques and analyzing KPIs like conversion and attachment rates. Delivered high-volume customer support and product education in a fast-paced environment.
Shift Team Lead
Raising Cane's
Sep 2020 - Aug 2021 (11 months)
Managed daily shift operations during peak hours, provided exceptional customer service, handled escalated issues, and onboarded and trained new hires on service standards and procedures.
Education
Degrees, certifications, and relevant coursework
PCPima Community College
GED, General Education Development
Completed a GED credential in April 2020 while attending Pima Community College in Tucson, AZ.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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