Open to opportunities

Jordana Ferreira

@jordanaferreira

Message

Bilingual business manager driving sales growth, operational excellence, and team performance.

United States

Message

What I'm looking for

I seek a role where I can drive measurable sales growth, lead and develop teams, optimize operations, and deliver exceptional client experiences in retail or hospitality.

I am a dynamic, bilingual Business Manager with proven success leading high-performance teams and driving revenue growth in luxury retail and hospitality environments. I combine hands-on store management with strategic business development to boost sales and customer satisfaction.

I have increased store revenue through data-driven coaching, strategic floor planning, and strong client engagement while maintaining luxury service standards. I recruit, train, and mentor teams to meet sales-per-hour and KPI targets, and I manage inventory, vendor coordination, and daily operational reporting.

My background includes business development across California, where I conducted market analysis, managed strategic partnerships, and presented performance reports to senior leadership. I use CRM tools, Excel, and project tools to improve sales efficiency and align distribution and branding strategies with company objectives.

I am fluent in English and Portuguese with basic Spanish, and I bring a customer-focused, composed approach to conflict resolution, visual merchandising, and cross-functional communication. I am motivated to join teams that value operational excellence, measurable growth, and exceptional client service.

Experience

Work history, roles, and key accomplishments

Current

Store Manager

Current

2Bella Boutique

Apr 2025 - Present (6 months)

Direct all daily store operations for a high-volume fashion boutique, increasing store revenue by 10% year-over-year through strategic floor planning, data-driven sales coaching, and local partnership development.

Retail Operations Visual Merchandising Sales Coaching Inventory Management KPI Analysis CRM Customer Service

Business Development Manager

Enpramex

Apr 2024 - Feb 2025 (10 months)

Managed strategic relationships with gas station owners across California and improved sales efficiency via market analysis, competitive pricing reviews, and CRM-based reporting to senior management.

Business Development Account Management Market Analysis CRM Excel Sales Reporting Pricing Strategy Partnership Development

Assistant Manager

Via Alloro

Nov 2023 - Apr 2024 (5 months)

Optimized restaurant performance by improving table rotation and guest relations, producing daily sales reports and motivating staff to meet service and sales goals.

Hospitality Management Staff Supervision Sales Reporting Guest Relations Service standards Team Motivation POS

Client Service Specialist

Rosti Tuscan Kitchen

Jul 2022 - Dec 2023 (1 year 5 months)

Delivered high-quality customer service and built long-term guest relationships while supporting team coordination and daily operations to enhance the dining experience.

Customer Service Guest Relations Team Coordination Hospitality POS Conflict Resolution Service Excellence

Business Manager

Susu Handbags

Jan 2022 - Dec 2022 (11 months)

Oversaw boutique operations and visual merchandising while implementing loss-prevention strategies and inventory audits that improved stock accuracy and profitability.

Retail Operations Visual Merchandising Loss Prevention Sales & Management KPI Tracking Customer Service

General Manager

Kyss Store

Sep 2021 - Jan 2022 (4 months)

Drove sales growth through personalized product recommendations and ensured accurate POS transactions while cultivating brand loyalty through service excellence.

Store Management Sales Growth Customer Experience POS Team Leadership Inventory Control Visual Merchandising

Client Service Specialist

Pblc Trade Pizzeria / Pecorino

Oct 2017 - Aug 2021 (3 years 10 months)

Provided exceptional client service in high-volume hospitality settings from 2017–2021, multitasking to maintain presentation and timely service while collaborating with cross-functional teams.

Customer Service Team Collaboration Time Management Guest Relations Hospitality