A project & implementation manager with four years of experience in domestic and international working environments, known as excellent in process-oriented problem solving with strong capabilities in organizing strategic processes, overseeing logistical coordination, conceptual design, and business analysis.
Muhamad Hapis
@apis
I'm Customer Success Manager based in Indonesia
IndonesiaExperience
Digital Enablement
Kargo Technologies
Jan 2023 - Apr 2023 (3 months)
Manage B2B Enterprise Fulfillment Ecosystem covers TransporterApp, DriverApp, KargoNexus, and In-house Digital Platform
Customer Success Manager
Kargo Technologies
Apr 2022 - Dec 2022 (8 months)
Manage KargoNexus B2B SaaS platform for end-to-end project implementation to daily servicing for small-medium enterprises.
- Growing digital transactions share of wallet (SoW) to >90% from total attainable pool within top 3 selected transporters by strategic onboarding session & weekly implementation review.
- Successfully migrate 100% client’s transaction on platform worth of +$150.000 GMV
Project Supervisor & Business Process Management
Meratus Group
Jan 2018 - Apr 2022 (4 years 3 months)
Handling International & Domestic Trade, Logistics and Supply Chain Services
Manage business process for the organization from designing business process workflow, methodology, applicable timeline and working tools/apps for enhance adaptability, quality, safety, efficiency & effectiveness.
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