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Muhamad Hapis

@apis

I'm Customer Success Manager based in Indonesia

A project & implementation manager with four years of experience in domestic and international working environments, known as excellent in process-oriented problem solving with strong capabilities in organizing strategic processes, overseeing logistical coordination, conceptual design, and business analysis.

Experience

Work history, roles, and key accomplishments

Digital Enablement

Kargo Technologies

Jan 2023 - Apr 2023 (3 months)

Manage B2B Enterprise Fulfillment Ecosystem covers TransporterApp, DriverApp, KargoNexus, and In-house Digital Platform

SaaS Implementation Software Implementation Implementation Strategy Implementation Management Product Management B2B Product Management SaaS Product Management Business Strategy Integrations System Integration Integrations Management

Customer Success Manager

Kargo Technologies

Apr 2022 - Dec 2022 (8 months)

Manage KargoNexus B2B SaaS platform for end-to-end project implementation to daily servicing for small-medium enterprises.

- Growing digital transactions share of wallet (SoW) to >90% from total attainable pool within top 3 selected transporters by strategic onboarding session & weekly implementation review.
- Successfully migrate 100% client’s transaction on platform worth of +$150.000 GMV

Project Supervisor & Business Process Management

Meratus Group

Jan 2018 - Apr 2022 (4 years 3 months)

Handling International & Domestic Trade, Logistics and Supply Chain Services

Manage business process for the organization from designing business process workflow, methodology, applicable timeline and working tools/apps for enhance adaptability, quality, safety, efficiency & effectiveness.