Open to opportunities

Mohammad Hafidh Rahadiyan

@mohammadhafidhrahadi

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Dynamic product manager with expertise in process optimization and operations.

Indonesia

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can utilize my skills in product management and process optimization to drive impactful solutions.

I am a dynamic and results-oriented professional with extensive experience in product management, operations, and process optimization within tech-driven industries. My proven track record includes optimizing processes, leading cross-functional teams, and enhancing customer satisfaction. I am proficient in data analysis, project management, and technical troubleshooting, fluent in both Bahasa and English, and focused on delivering impactful solutions.

In my recent role as a Product Consultant at Gupshup, I provided technical support with a 95% resolution rate and collaborated with product and engineering teams to resolve issues. My previous experience as a Process Analyst Manager at Midtrans allowed me to enhance process efficiency by 30% and manage incident reporting, improving service availability to 99%. I have successfully directed end-to-end projects, ensuring compliance and high satisfaction while building strong relationships with partners.

Throughout my career, I have consistently demonstrated my ability to streamline operations and improve service delivery. I am passionate about leveraging my skills to drive impactful changes and contribute to the success of my team and organization.

Experience

Work history, roles, and key accomplishments

Current

Product Consultant

Current

Gupshup

Jun 2024 - Present (1 year 1 month)

Provided technical support via email, phone, and chat, achieving 95% resolution rate. Collaborated with product and engineering teams to resolve issues and created comprehensive documentation for troubleshooting.

Technical Support Troubleshooting Collaboration Documentation Customer Service

Process Analyst Manager

Midtrans (GoTo Financial)

Apr 2022 - Present (3 years 3 months)

Enhanced process efficiency by 30% through gap identification and process improvements. Led cross-functional projects on internal tooling, streamlining workflows and conducting research to inform product strategy.

Process Improvement Project Management Workflow Optimization Product Strategy Data Analysis

IRIS Product & Operation Manager

Midtrans (GoTo Financial)

Feb 2021 - Present (4 years 5 months)

Directed end-to-end IRIS merchant onboarding, ensuring compliance and high satisfaction. Managed cross-functional projects for IRIS products, improving service delivery and building strong relationships with bank partners.

Product Management Operations Management Stakeholder Management

Senior Operation Associate

Ginee - Global Intelligence and E-commerce Engine Software

Jan 2020 - Present (5 years 6 months)

Designed operational activities for merchants and internal teams, generating analysis reports and continuous improvement strategies. Developed and delivered training for the operations team and spearheaded the ticketing system project.

Operations Management Process Improvement Ticketing Systems

Operations Manager

Shopintar (ADVANCE.AI Group)

Oct 2019 - Present (5 years 9 months)

Led procurement and warehouse operations, ensuring process compliance and improving cost efficiency through vendor management. Established service level agreements (SLAs) to maintain operational standards and oversaw stock and inventory checks.

Procurement Vendor Management Inventory Management

Warehouse Manager

Shopintar (ADVANCE.AI Group)

Jun 2019 - Present (6 years 1 month)

Set up and optimized warehouse operations, logistics, and vendor management. Created policies, SLAs, and long-term strategic plans for warehouse efficiency and partnered with 3PL providers for efficient last-mile delivery.

Logistics Vendor Management Policy Development 3PL Management

Warehouse and Logistics Lead

Woobiz (PT. TJS Usaha Digital)

Mar 2019 - Present (6 years 4 months)

Designed warehouse operations, SLAs, and delivery policies. Negotiated insurance and service agreements for secure logistics.

Logistics SLA Management Policy Development Contract Negotiation

Warehouse Operation Leader

PT. Decathlon Sports Indonesia

Jun 2018 - Present (7 years 1 month)

Achieved 99% on-time delivery and 100% stock audit accuracy for inventory management. Led Decathlon Indonesia Warehouse Project, optimizing space utilization and resources, and ensured seamless logistics through strong 3PL vendor partnerships.

Inventory Management Project Management Logistics 3PL Management

Warehouse Sports Advisor

PT. Decathlon Sports Indonesia

Feb 2018 - Present (7 years 5 months)

Monitored stock and delivery operations, maintaining accurate inventory management. Analyzed shrinkage and aging reports, ensuring product quality and minimizing losses.

Inventory Management Delivery Management Data Analysis Quality Control

Education

Degrees, certifications, and relevant coursework

Newcastle University

MSc, Marine Transport Management

Activities and societies: Awardee of LPDP (Indonesia Endowment Fund for Education) 2016

Focused on advanced principles of marine transport operations and management. Gained expertise in logistics, supply chain, and strategic planning within the maritime industry.

Institut Teknologi Sepuluh Nopember Surabaya and Hochschule Wismar University

Double Degree, Marine Engineering

Grade: Honor Cumlaude Predicate

Activities and societies: The Best Graduate Student Double Degree Marine Engineering

Studied comprehensive aspects of marine engineering across two international institutions. Developed strong foundational knowledge in engineering principles and their application in maritime contexts.