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@mohammadhafidhrahadi
Dynamic product manager with expertise in process optimization and operations.
IndonesiaI am a dynamic and results-oriented professional with extensive experience in product management, operations, and process optimization within tech-driven industries. My proven track record includes optimizing processes, leading cross-functional teams, and enhancing customer satisfaction. I am proficient in data analysis, project management, and technical troubleshooting, fluent in both Bahasa and English, and focused on delivering impactful solutions.
In my recent role as a Product Consultant at Gupshup, I provided technical support with a 95% resolution rate and collaborated with product and engineering teams to resolve issues. My previous experience as a Process Analyst Manager at Midtrans allowed me to enhance process efficiency by 30% and manage incident reporting, improving service availability to 99%. I have successfully directed end-to-end projects, ensuring compliance and high satisfaction while building strong relationships with partners.
Throughout my career, I have consistently demonstrated my ability to streamline operations and improve service delivery. I am passionate about leveraging my skills to drive impactful changes and contribute to the success of my team and organization.
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Work history, roles, and key accomplishments
Gupshup
Jun 2024 - Present (1 year 5 months)
Provided technical support via email, phone, and chat, achieving 95% resolution rate. Collaborated with product and engineering teams to resolve issues and created comprehensive documentation for troubleshooting.
Midtrans (GoTo Financial)
Apr 2022 - Present (3 years 7 months)
Enhanced process efficiency by 30% through gap identification and process improvements. Led cross-functional projects on internal tooling, streamlining workflows and conducting research to inform product strategy.
Midtrans (GoTo Financial)
Feb 2021 - Present (4 years 9 months)
Directed end-to-end IRIS merchant onboarding, ensuring compliance and high satisfaction. Managed cross-functional projects for IRIS products, improving service delivery and building strong relationships with bank partners.
Ginee - Global Intelligence and E-commerce Engine Software
Jan 2020 - Present (5 years 10 months)
Designed operational activities for merchants and internal teams, generating analysis reports and continuous improvement strategies. Developed and delivered training for the operations team and spearheaded the ticketing system project.
Shopintar (ADVANCE.AI Group)
Oct 2019 - Present (6 years 1 month)
Led procurement and warehouse operations, ensuring process compliance and improving cost efficiency through vendor management. Established service level agreements (SLAs) to maintain operational standards and oversaw stock and inventory checks.
Shopintar (ADVANCE.AI Group)
Jun 2019 - Present (6 years 5 months)
Set up and optimized warehouse operations, logistics, and vendor management. Created policies, SLAs, and long-term strategic plans for warehouse efficiency and partnered with 3PL providers for efficient last-mile delivery.
Woobiz (PT. TJS Usaha Digital)
Mar 2019 - Present (6 years 8 months)
Designed warehouse operations, SLAs, and delivery policies. Negotiated insurance and service agreements for secure logistics.
PT. Decathlon Sports Indonesia
Jun 2018 - Present (7 years 5 months)
Achieved 99% on-time delivery and 100% stock audit accuracy for inventory management. Led Decathlon Indonesia Warehouse Project, optimizing space utilization and resources, and ensured seamless logistics through strong 3PL vendor partnerships.
PT. Decathlon Sports Indonesia
Feb 2018 - Present (7 years 9 months)
Monitored stock and delivery operations, maintaining accurate inventory management. Analyzed shrinkage and aging reports, ensuring product quality and minimizing losses.
Degrees, certifications, and relevant coursework
NUMSc, Marine Transport Management
Activities and societies: Awardee of LPDP (Indonesia Endowment Fund for Education) 2016
Focused on advanced principles of marine transport operations and management. Gained expertise in logistics, supply chain, and strategic planning within the maritime industry.
Double Degree, Marine Engineering
Grade: Honor Cumlaude Predicate
Activities and societies: The Best Graduate Student Double Degree Marine Engineering
Studied comprehensive aspects of marine engineering across two international institutions. Developed strong foundational knowledge in engineering principles and their application in maritime contexts.
IndonesiaYou can contact Mohammad Hafidh and 90k+ other talented remote workers on Himalayas.
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