ASAntonio S
@antonios
Bilingual customer experience specialist with 15 years in hospitality.
United StatesWhat I'm looking for
With over 15 years of experience in customer service and hospitality, I am a polished bilingual professional dedicated to delivering exceptional service in high-touch environments. My career spans various sectors, including telecommunications, government, media, and luxury hospitality, where I have honed my skills in anticipating client needs and creating memorable experiences.
Currently, I serve as a Client Relations & Hospitality Consultant for the Universal Woman Pageant, where I coordinate travel logistics and provide concierge-level support to VIP clients. My role emphasizes luxury presentation and personalized attention, allowing me to represent high-profile brands with discretion and cultural awareness. Additionally, as an Analytical Linguist and Translator for MVM Inc., I provide critical translation services for U.S. government agencies, ensuring clarity and compliance in high-pressure situations.
Experience
Work history, roles, and key accomplishments
Analytical Linguist / Translator
MVM Inc.
Jan 2013 - Present (12 years 6 months)
Provides English Spanish translations, transcriptions, and interpretations for U.S. government agencies including DEA and DOJ. Maintains strict confidentiality and compliance with legal protocols in high-pressure environments.
Client Relations & Hospitality Consultant
Universal Woman Pageant / MVLA Talent / Miss Teen Universe
Jan 2022 - Present (3 years 6 months)
Coordinates travel logistics, guest services, and hospitality for VIP clients and international beauty pageant delegates. Delivers concierge-level support before, during, and after events, with an emphasis on luxury presentation and personalized attention.
Bilingual Customer Service Representative
AT&T
Jan 2004 - Dec 2012 (8 years 11 months)
Delivered bilingual support to customers in a high-volume call center environment. Resolved technical and billing concerns with empathy, clarity, and efficiency.
Education
Degrees, certifications, and relevant coursework
Universidad de Oriente
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration at Universidad de Oriente. This program provided a strong foundation in business principles and management.
Certified English-Spanish Translator
Certified English-Spanish Translator, Translation
Obtained certification as an English-Spanish Translator. This certification demonstrates proficiency in translating between English and Spanish.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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