Open to opportunities

Lina Cardona

@linacardona

Message

Experienced customer service professional with a focus on remote roles.

United States

Message

What I'm looking for

I am looking for a remote role that values strong communication and problem-solving skills, with opportunities for growth and a collaborative company culture.

I am a highly experienced professional with over 10 years in customer-centric roles and project management. My journey has led me to focus on a remote Customer Service Representative career, where I excel in delivering exceptional service and managing complex inquiries. I am fluent in both English and Spanish, which allows me to offer comprehensive bilingual support and a global perspective for diverse customer interactions.

Throughout my career, I have developed strong communication, problem-solving, and organizational skills, leveraging various digital tools to ensure outstanding customer satisfaction. My experience includes managing logistical aspects for virtual marketing events, streamlining administrative processes, and facilitating cross-time-zone communications. I am passionate about creating positive customer experiences and am eager to bring my skills to a challenging remote role.

Experience

Work history, roles, and key accomplishments

Customer Service & Marketing Coordinator

DDP Communication Solutions & Strategies

Nov 2019 - Mar 2025 (5 years 4 months)

Managed logistical aspects for virtual and hybrid marketing events, including platform scheduling and attendee management, directly applying to customer interaction flow and support via digital channels. Developed and refined bilingual promotional materials and presentations for diverse global audiences, demonstrating strong written and verbal communication skills in both languages. Streamlined ad

Event Management Bilingualism Promotional Materials Administrative Processing Virtual Collaboration

Customer Service & Executive Support

UBS Bank

Dec 2010 - Jun 2011 (6 months)

Coordinated complex virtual and in-person itineraries across multiple time zones, demonstrating precision in logistical planning and effective remote communication. Managed remote communications and correspondence for senior executives, including event-related inquiries, facilitating global collaboration. Processed expense reports with zero errors and managed vendor relationships, showcasing metic

Logistics Correspondence Processing Expense Reporting Vendor Management

HR Assistant

BBVA Bank

Jun 2010 - Aug 2010 (2 months)

Developed virtual training materials and conducted employee onboarding, demonstrating experience in program development and content delivery. Organized and analyzed data for comprehensive reports, aligning with post-interaction measurement and reporting needs in customer service.

Employee Onboarding Program Development Data Analysis Reporting

Roadshow Coordinator

Morgan Joseph & Co.

Apr 2005 - Nov 2009 (4 years 7 months)

Orchestrated detailed logistical arrangements for IPO roadshows, including complex travel itineraries and technical setup, highlighting strong organizational skills for handling multifaceted customer issues. Coordinated seamlessly with C-suite executives, institutional investors, and diverse global teams, emphasizing strong interpersonal and collaborative communication. Managed all aspects of even

IPO Roadshow Coordination Logistics Travel Management Investor Relations Communication

Education

Degrees, certifications, and relevant coursework

Catholic University

Bachelor of Business Administration, Business Administration

Completed a comprehensive curriculum in business administration, focusing on core principles of management, finance, and marketing. Developed strong analytical and strategic thinking skills applicable to various business environments.

Drake Business School

Diploma, Computerized Business

Obtained a diploma in Computerized Business, gaining proficiency in essential business software and computer applications. Developed practical skills in data management, office administration, and digital tools relevant to modern business operations.