Seeking a full-time remote position in customer service, account management, administrative support, or operations. I’m looking for a stable company where I can utilize my 15+ years of experience, continue growing professionally, and make a positive impact through exceptional customer service and strong organizational skills
Looking for a job
Stephanie Machin
@stephaniemachin
Bilingual international customer service professional specializing in export documentation, logistics coordination, and CRM-driven order support.
United StatesWhat I'm looking for
I bring 15+ years of experience supporting domestic and international business customers in fast-paced environments. I’m bilingual in English and Spanish, and I specialize in international customer service, export documentation, logistics coordination, order management, and CRM workflows using Salesforce and System Max.
In my current role, I manage day-to-day support across the export process—preparing required documentation, coordinating shipments with freight carriers and internal teams, and resolving complex issues involving orders, shipping, customs documentation, returns, and product inquiries. I also have leadership experience coaching a remote team of five through quality assurance reviews and weekly coaching, with direct collaboration with executive leadership to improve customer satisfaction and operational performance.
Experience
Work history, roles, and key accomplishments
GI
Managed day-to-day support for international customers throughout the export process, including preparing export documentation and coordinating shipments. Resolved issues related to orders, shipping, customs documentation, returns, and product inquiries while maintaining customer records in System Max and Salesforce.
BI
Virtual Customer Service Manager
Book-A-Stay, Inc.
Feb 2012 - Oct 2020 (8 years 8 months)
Managed and coached a team of five remote customer service representatives, including weekly coaching and quality assurance reviews. Partnered with executive leadership to improve customer satisfaction and operational performance.
OE
Virtual Assistant
Office Edge
Jan 2009 - Apr 2012 (3 years 3 months)
Supported 300+ client businesses with phone and email support, scheduling, and administrative services.
Provided bilingual customer support, achieved sales goals, and maintained accurate CRM documentation.
Education
Degrees, certifications, and relevant coursework
Palm Beach Community College
Paralegal Studies, Paralegal Studies
Completed Paralegal Studies at Palm Beach Community College in 2009.
OS
Olympic Heights High School
High School Diploma, High School
Earned a High School Diploma from Olympic Heights High School in 2005.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
50k-65k USD
Job categories
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