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La Middleton

@lamiddleton

Experienced customer service professional with strong communication, problem-solving, and hospitality skills, ready to deliver exceptional remote supp

United States

Message

I have over 18 years of experience in hospitality, customer service, and front-of-house operations, including high-end dining, restaurant openings, staff training, and team management. I’ve helped open more than 12 restaurants, trained employees, managed teams of up to 20 people, and owned and operated my own restaurant business. These experiences strengthened my communication, problem-solving, organization, and leadership skills. I also have a bachelor’s degree and a 120-hour TESOL/TEFL certification. I’m interested in remote opportunities in customer support, virtual assistance, onboarding, administrative support, and online education. I enjoy helping people, solving problems, and creating positive customer experiences. I’m adaptable, dependable, detail-oriented, and eager to bring my experience into a remote role with opportunities for growth.

Experience

Work history, roles, and key accomplishments

Current

Call Center Representative

Current

Protocall Communications

Oct 2025 - Present (1 year)

Communicates travel-related options and service details to callers in a high-volume call center, ensuring 100% accuracy in reservation information. Handles 50+ daily inbound communications while maintaining professional client relationship management standards.

Internet Research CRM Customer Relationship Management Communication Skills

Current

Server

Current

The Bazaar by José Andrés

Oct 2022 - Present (4 years)

Manages itinerary management for high-end guests, tailoring complex dining experiences to meet individual destination preferences. Executes client relationship management strategies to resolve guest concerns and ensure 95% repeat business rates.

Itinerary Management Customer Relationship Management Event Planning Communication Skills

Co-Owner

R&L Crab

Aug 2020 - Jan 2024 (3 years 5 months)

Researched and managed vendor relationships and logistics to ensure efficient supply chain and inventory flow. Demonstrated advanced computer proficiency by designing and building a comprehensive business website and back-end operating system.

Vendor Management Supply Chain Inventory Management Web Design Payroll Financial Reporting Marketing Sales

Server

Nobu

May 2018 - Apr 2020 (1 year 11 months)

Delivered attentive client relationship management to high-profile guests, maintaining discretion and professionalism in the travel industry's premium sector. Planned luxury service sequences for celebrity clientele, coordinating multiple departments to execute seamless itineraries.

Customer Relationship Management Event Planning Upselling Communication Skills

Server

Catch

Sep 2016 - May 2018 (1 year 8 months)

Provided top-tier hospitality and destination-specific service to high-profile clientele in a fast-paced tourism hub. Built rapport and managed CRM to drive return visits and establish a loyal guest network.

Hospitality CRM Event Planning Communication Skills

Server

Del Frisco's Grille

Jun 2014 - Aug 2016 (2 years 2 months)

Guided guests through comprehensive dining experiences, utilizing travel planning skills to coordinate visit details. Developed in-depth product knowledge and sales skills to effectively market menu offerings and specialty beverages.

Travel Planning Sales Product Knowledge Hospitality