Carolina Vaccari

As a seasoned customer service professional, I have consistently demonstrated my ability to resolve customer issues effectively and enhance satisfaction through solid communication and empathy. With a strong background in bilingual communication, conflict resolution, and relationship management, I have established and maintained strong relationships with vendors and clients, ensuring seamless service delivery.

Throughout my career, I have developed and implemented customer service policies that improved client satisfaction and streamlined processes. I have also conducted training sessions for staff on customer service protocols and operational procedures, showcasing my adaptability and ability to adjust strategies to meet varied customer needs and changing environments.

In addition to my customer service expertise, I possess strong project management skills, having liaised with stakeholders and vendors to ensure timely delivery and addressed any service-related concerns. I am proficient in managing project documentation to ensure quality control and compliance, enhancing overall service quality.