Leidy Mena

Designed and coordinated customized travel experiences based on client preferences, budgets, and special occasions while managing supplier pricing and availability. Promoted to a training role within 6 weeks, mentoring new agents on booking systems, client communication, and best practices.

Assisted customers with licensing application processes, ensuring accuracy and completeness through detailed case review and follow-up. Provided bilingual (Spanish-English) guidance and earned a Certificate of Excellence in Customer Service (2023).

Supported customers with tax preparation and account access by troubleshooting service and guiding users through filing options and processes. Maintained detailed case notes to ensure accurate resolution and follow-up.

Provided real-time interpretation for patients and healthcare professionals using VRI technology. Translated and proofread documents with high accuracy to support effective care communication.

Supported healthcare operations by coordinating patient flow and ensuring timely reporting in a fast-paced environment. Provided interpretation between patients and medical staff while maintaining accurate documentation and administrative support.

Scheduled appointments, managed patient records, and handled billing and high-volume calls to support daily operations. Trained and supported new employees to ramp up quickly and maintain service quality.

Managed patient records, admissions, and discharges while ensuring documentation accuracy and efficient workflow. Provided interpretation services and trained/supervised new employees to support unit readiness.

Completed volunteer experience at VANJHCS in 2013.

Completed a CPR certification at UMDNJ in 2008.

Completed a Medical Transcription Certificate program at UMDNJ in 2007.

Completed a Medical Terminology Certificate at UMDNJ in 2007.

Earned a GED from Essex County College in 2003.