Saul ParraSP
Open to opportunities

Saul Parra

@saulparra

Bilingual travel operations expert dedicated to elevating luxury client experiences.

United States
Message

What I'm looking for

I am looking for a role that values client satisfaction and offers opportunities for professional growth in the travel industry.

I am a bilingual travel operations expert with a passion for creating exceptional experiences for luxury clients. With a strong background in customer care and operations, I have dedicated my career to ensuring seamless travel experiences through meticulous planning and attention to detail. My experience includes managing complex itineraries and providing 24/7 on-call support during client trips, which has honed my ability to resolve issues promptly and effectively.

Throughout my career, I have utilized CRM systems to track client preferences and sales data, enhancing customer relationship management. My extensive knowledge of Latin American and Iberian cultures allows me to design personalized travel itineraries that incorporate cultural accommodations and exclusive experiences. I thrive in fast-paced environments and prioritize client satisfaction, ensuring that every detail is taken care of for a memorable journey.

Experience

Work history, roles, and key accomplishments

DT
Current

Customer Care & Operations Lead

Due South Travels

Jan 2023 - Present (2 years 6 months)

Provided 24/7 on-call support during client trips, resolving issues promptly to ensure seamless travel experiences. Designed personalized travel itineraries for clients, coordinating 24/7 customer support with cultural accommodations and exclusive experiences.

LS

On-Call Bilingual Translator

Language Line Solutions

Jan 2021 - Jan 2023 (2 years)

Provided real-time interpretation during sensitive consultations, ensuring clear communication and accurate documentation in both English and Spanish. Adapted quickly to fast-paced environments, prioritizing tasks such as scheduling and client communication to enhance efficiency and client satisfaction.

BH

Hostel Manager

BPS Hostels

Jan 2018 - Jan 2021 (3 years)

Tracked and maintained guest booking, customer reviews, and employee needs. Analyzed expenditure data to create more efficient budgeting plans.

Education

Degrees, certifications, and relevant coursework

UL

Universidad Rafael Landivar

Bachelor of Business Administration, Business Administration

Studied business administration principles and practices. Gained knowledge in management, finance, and marketing.

GC

Google Courses

Data Entry

Completed a course in data entry. Developed skills in accurate and efficient data management.

Tech stack

Software and tools used professionally

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