Saul Parra
@saulparra
Bilingual travel operations expert dedicated to elevating luxury client experiences.
What I'm looking for
I am a bilingual travel operations expert with a passion for creating exceptional experiences for luxury clients. With a strong background in customer care and operations, I have dedicated my career to ensuring seamless travel experiences through meticulous planning and attention to detail. My experience includes managing complex itineraries and providing 24/7 on-call support during client trips, which has honed my ability to resolve issues promptly and effectively.
Throughout my career, I have utilized CRM systems to track client preferences and sales data, enhancing customer relationship management. My extensive knowledge of Latin American and Iberian cultures allows me to design personalized travel itineraries that incorporate cultural accommodations and exclusive experiences. I thrive in fast-paced environments and prioritize client satisfaction, ensuring that every detail is taken care of for a memorable journey.
Experience
Work history, roles, and key accomplishments
Customer Care & Operations Lead
Due South Travels
Jan 2023 - Present (2 years 6 months)
Provided 24/7 on-call support during client trips, resolving issues promptly to ensure seamless travel experiences. Designed personalized travel itineraries for clients, coordinating 24/7 customer support with cultural accommodations and exclusive experiences.
On-Call Bilingual Translator
Language Line Solutions
Jan 2021 - Jan 2023 (2 years)
Provided real-time interpretation during sensitive consultations, ensuring clear communication and accurate documentation in both English and Spanish. Adapted quickly to fast-paced environments, prioritizing tasks such as scheduling and client communication to enhance efficiency and client satisfaction.
Hostel Manager
BPS Hostels
Jan 2018 - Jan 2021 (3 years)
Tracked and maintained guest booking, customer reviews, and employee needs. Analyzed expenditure data to create more efficient budgeting plans.
Education
Degrees, certifications, and relevant coursework
Universidad Rafael Landivar
Bachelor of Business Administration, Business Administration
Studied business administration principles and practices. Gained knowledge in management, finance, and marketing.
Google Courses
Data Entry
Completed a course in data entry. Developed skills in accurate and efficient data management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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