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Noel Buffong

@noelbuffong

Customer experience specialist delivering high-touch service and operational coordination.

United States
Message

What I'm looking for

I’m seeking a guest-focused role where I can deliver high-touch service, mentor teams, improve processes, and support operational excellence in a growth-oriented hospitality environment.

I am a customer experience specialist with experience as a concierge and front desk professional, focused on delivering personalized, high-touch service and aligning client needs with business goals. I have a strong background in operational coordination, vendor relations, and real-time problem solving that ensures seamless end-to-end guest experiences.

I have trained and mentored team members, led frontline teams in retail operations, and contributed to service consistency through cross-department communication and process improvements. My achievements include managing high-expectation clientele, optimizing team placement for sales initiatives, and supporting onboarding and retention through effective client relationship management.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Johnson & Wales University logoJU

Johnson & Wales University

Bachelor of Science, Fashion Merchandising & Retail Marketing

Bachelor of Science in Fashion Merchandising & Retail Marketing, graduated May 2016.

Tech stack

Software and tools used professionally

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