Open to opportunities

Andrea Calderon

@andreacalderon

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Talented professional with a solid background in international trade

United States

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What I'm looking for

Seeking a challenging role in hospitality management where I can utilize my skills and experience to deliver exceptional customer service and contribute to a dynamic team.

I am a skilled professional with a strong background in international trade and hospitality management. With experience in working in fast-paced environments, I possess excellent organizational and problem-solving skills. I am able to work effectively in teams and attend to clients' needs and requests from diverse backgrounds.

Throughout my career, I have demonstrated exceptional customer service skills, built customer loyalty, and enhanced guest experiences. I am proficient in various digital tools, including Opera, Adobe Acrobat, Adobe Photoshop, and Microsoft Office. I am a quick learner, and my experience in the hospitality sector has taught me the importance of attention to detail and effective communication.

I am a results-driven individual with a strong work ethic and a passion for delivering high-quality results. I am excited to leverage my skills and experience to contribute to a dynamic organization and take on new challenges.

Experience

Work history, roles, and key accomplishments

Operations & Logistics Intern

MamaFood

Oct 2021 - Dec 2022 (1 year 2 months)

Managed daily operations of an average of 60 orders per day on MamaFood app and other food delivery platforms. Maintained quality customer service by effectively overseeing delays and blockages in operations.

Excel Delivery Inventory Management Customer Service Data Entry

Guest Services Representative

JW Marriott

Oct 2021 - Sep 2022 (11 months)

Completed a year-long hospitality internship, gaining comprehensive exposure to various aspects of luxury hotel operations. Demonstrated exceptional customer service, building customer loyalty and enhancing guest experience.

Property Management Systems Customer Service Troubleshooting

Server

Que Pasa Destin

Feb 2021 - Aug 2021 (6 months)

Provided fast-paced but extremely hospitable service to customers in a stressful environment while working synergistically with my team.

Customer Service Teamwork

Front Desk

Hotel Murcia

Jul 2019 - Jan 2021 (1 year 6 months)

Welcomed each new arrival pleasantly and confirmed reservations and identification. Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Customer Service Data Entry

Customs Specialist Intern

SENAE

Apr 2018 - Sep 2018 (5 months)

Received daily tariff classification issues related to the international tax harmonized system. Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.

Classification Data Analysis Regulatory Compliance