Open to opportunities

Deeqa Aden

@deeqaaden

Message

Proactive and results driven Guest Service Specialist

United States

Message

What I'm looking for

Seeking a challenging role that utilizes my exceptional customer service skills and experience in the hospitality industry to drive results and enhance the customer experience.

As a seasoned Guest Service Specialist with over 10 years of experience, I have consistently demonstrated my ability to drive results and enhance the customer experience through effective cross-functional team collaboration and brand building. My bilingual skillset has allowed me to empathetically solve international customer needs and foster community to client engagement.

Throughout my career, I have worked with various hospitality companies, including Hilton Hotels & Resorts and Marriott International, where I have honed my skills in customer service, scheduling, and team management. I am a forward thinker, always looking for ways to improve processes and increase efficiency.

I am dedicated to providing exceptional customer service and have a proven track record of success in this area. I am confident in my ability to make a positive impact in any organization and am excited to take on new challenges.

Experience

Work history, roles, and key accomplishments

Schedule Coordinator

Smile Makers Dental Care

Jan 2023 - Apr 2023 (3 months)

Implemented scheduling techniques to ensure optimal appointment bookings, minimizing gaps and ensuring a smooth flow of patients, which enhanced daily operational efficiency and patient satisfaction.

Word Excel Data Entry Customer Service Scheduling

Guest Service Agent

Hilton Hotels & Resorts

Dec 2021 - Sep 2022 (9 months)

Steered a team of 5 front desk associates while consistently modeling exceptional customer service, and realized $25k+ in company value by streamlining workflows from analysis of Microsoft Business Intelligence software.

Business Intelligence Customer Service Team Management Process Improvement

Front Desk Agent

Marriott International

Jan 2019 - Oct 2021 (2 years 9 months)

Checked in guests with a 100% satisfaction rating, as rated by customer surveys, and utilized up-selling techniques to promote hotel services and facilities, resulting in a 10% increase in room occupancy.

Customer Service Upselling Services

Sales Associate

Lord & Taylor

Dec 2017 - Aug 2019 (1 year 8 months)

Executed in-depth product data to educate customers and communicate features and benefits, leading to an increase in sales by 5%, and resolved customer complaints by investigating problems, developing solutions, and making recommendations to management.

Data Customer Service Sales Point of Sale

Night Auditor

Marriott International

Jan 2013 - Feb 2014 (1 year 1 month)

Processed hotel guests' arrivals and departures efficiently and accurately, ensuring a smooth and enjoyable experience for all, and successfully completed audits of cashiers'drawers and documentation while maintaining confidentiality of all guest information.

Services Auditing Confidentiality