cliford saint hilaire
@clifordsainthilaire
Supportive customer support & booking assistant with 13+ years delivering excellence in high-volume, client-facing environments.
What I'm looking for
I’m a supportive Customer Support & Booking Assistant with 13+ years of experience delivering excellence in high-volume, client-facing environments. I’m expert in facilitating superior Customer Support, managing complex Scheduling, and ensuring precise Data Entry—backed by a proven track record in driving Customer Success through proactive Email Management and effective multitasking within fast-paced hospitality and service sectors.
Across roles, I’ve maintained accuracy and confidentiality while balancing multiple priorities. From Language Line Solutions, I supported healthcare providers and clients through real-time phone interpretation, high-priority Email Management, and 100% accurate Data Entry into patient records; from Coca-Cola Bottling Company, I delivered 99% accuracy in warehouse stock data entry; and at Walt Disney World, I handled booking escalations, optimized travel experiences through cross-department scheduling, and streamlined CRM-based customer profile updates by 15%.
Experience
Work history, roles, and key accomplishments
Medical Interpreter
Language Line Solutions
Jul 2010 - Feb 2015 (4 years 7 months)
Provided real-time phone interpretation for 20+ daily calls, enabling clear communication between healthcare providers and clients. Managed high-priority email workflows and ensured 100% accurate data entry into patient records while maintaining HIPAA-level confidentiality.
Order Picker
Coca-Cola Bottling Company
Apr 2007 - Dec 2011 (4 years 8 months)
Performed accurate data entry for stock availability in warehouse systems, maintaining 99% accuracy in inventory records. Verified order accuracy for high-volume shipments and supported logistics documentation to prevent supply chain delays.
Customer Service Representative
Walt Disney World
Feb 2002 - Jul 2006 (4 years 5 months)
Handled high-volume customer inquiries and booking escalations to ensure a positive guest experience. Maintained detailed CRM customer profiles and coordinated complex scheduling and travel planning, streamlining administrative response times by 15%.
Education
Degrees, certifications, and relevant coursework
YORK COLLEGE
Some College (No Degree), Sales and Marketing
Completed some college coursework in Sales and Marketing at York College. Degree not specified and currently listed as ongoing.
General Education Development (GED)
GED, General Education Development (GED)
Earned a General Education Development (GED) credential in May 1997.
Availability
Location
Authorized to work in
Job categories
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