Open to opportunities

Anthony Munyua

@anthonymunyua

Message

IT Support Specialist, Systems Administrator, and Network Engineer delivering secure, always-on infrastructure.

Canada

Message

What I'm looking for

I’m seeking a remote IT support, systems administration, or network engineering role where I can secure infrastructure, troubleshoot quickly, automate deployments, and improve uptime, compliance, and incident response with measurable results.

I’m a results-driven IT Support Specialist, Systems Administrator, and Network Engineer with 10+ years of experience providing technical support, managing enterprise systems, and optimizing network infrastructure. I’m especially strong in troubleshooting hardware, software, and cloud environments while applying IT security protocols.

I’ve reduced system downtime by 30% through proactive monitoring, automation, and rapid incident response, and I’ve resolved 99.2% of technical issues at Tier 2 level without escalation. I lead end-to-end administration for 1,000+ Unix/Linux servers across on-prem, AWS, and Azure, maintaining 99.99% uptime.

My cloud and security background includes AWS and Azure migrations, Active Directory, Microsoft 365, VPNs, firewall management, and SSH hardening. I’ve improved network security compliance by 25% and implemented governance controls that increased compliance by 40% while reducing security risks.

I also bring strong remote support and collaboration experience, supporting global teams with seamless access, documentation, and training. From automation (shell scripting, Ansible, Terraform) to log analysis and incident response (Splunk, ELK Stack, OSSEC), I focus on dependable operations, measurable outcomes, and continuous improvement.

Experience

Work history, roles, and key accomplishments

IT and Network Security Consultant

Network International

Jan 2023 - Jan 2025 (2 years)

Provided end-to-end systems administration for 1,000+ Unix/Linux servers across on-prem, AWS, and Azure. Designed automated deployment pipelines and enforced security/compliance controls while conducting log analysis, incident response, and optimization to reduce cloud costs.

Unix AWS Azure Shell Scripting Ansible Terraform Multi Factor Authentication ISO 27001 CIS Benchmarks Splunk ELK Stack Ossec Log Analysis Incident Response Root Cause Analysis Disaster Recovery Planning

IT & Network Security Consultant

Network International

Jan 2023 - Jan 2025 (2 years)

Provided end-to-end system administration for a fleet of 1,000+ Unix/Linux servers across on-prem, AWS, and Azure. Led automation (shell scripting, Ansible, Terraform), enforced security controls, and performed log analysis and incident response.

Unix System Administration AWS Azure Shell Scripting Ansible Terraform Security Best Practices ISO 27001 CIS Benchmarks VPN Multi Factor Authentication Splunk ELK Stack Ossec Disaster Recovery Planning

Service Engineer Manager (Remote)

Synchro Net

Oct 2021 - Dec 2022 (1 year 2 months)

Provided Level 2 and 3 support for AWS AppStream and WorkSpaces and resolved remote access issues including VPN connectivity and network drive access. Managed Active Directory configurations, strengthened security protocols, and led a team of junior IT specialists.

AWS AppStream Amazon WorkSpaces Level 2 Support Level 3 Support VPN Troubleshooting Active Directory Security Protocols Technical Presentations Escalation Management Team Leadership

Service Engineer Manager

Synchro Net

Oct 2021 - Dec 2022 (1 year 2 months)

Provided Level 2 and 3 technical support for AWS AppStream and WorkSpaces, improving user access. Managed Active Directory configurations and supported secure remote access while leading a team of junior IT specialists.

AWS AppStream Level 2 Support Level 3 Support VPN Connectivity Troubleshooting Active Directory Password Resets Security Protocols Remote Support Team Leadership

Technical Software Support Engineer

NCH Software

Jan 2020 - Dec 2020 (11 months)

Delivered Tier 2/3 technical support and resolved most cases without escalation. Produced knowledge base documentation, supported patching and upgrades to reduce vulnerabilities, and collaborated with engineering and QA on new releases.

Escalation Management Quality Assurance Testing Technical Support Tier 2 Support Tier 3 Support Knowledge Base QA Testing

Technical Support Specialist

Opus Behavioral EMR

Jan 2019 - Dec 2019 (11 months)

Managed application and hardware installations for healthcare clients and provided remote IT support for 100+ users. Documented cases in Salesforce and performed root cause analysis for recurring issues, including assisting with third-party application integrations.

Remote IT Support Installation Salesforce Case Documentation Root Cause Analysis System Stability Third Party Integrations

Technical Support Specialist (Remote)

Opus Behavioral EMR

Jan 2019 - Dec 2019 (11 months)

Managed application and hardware installations for healthcare clients and provided remote IT support for 100+ users across multiple locations. Documented and investigated issues in Salesforce and supported integration with third-party applications.

Remote IT Support Healthcare IT Support Salesforce Root Cause Analysis System Stability

Project Management Consultant & Admin

Ison Technologies

Jul 2014 - Dec 2018 (4 years 5 months)

Led installation of Avaya systems for Airtel and Standard Chartered Bank to improve call center efficiency. Managed cross-functional project delivery within budget and developed documentation to support IT security standards and governance improvements.

Avaya Installation Project Management Cross Functional Team Leadership Budget Management IT documentation IT Governance IM IT Standards Vendor Management Performance Improvement

Project Mgmt Consultant & Sys Admin

Ison Technologies

Jul 2014 - Dec 2018 (4 years 5 months)

Led installation of Avaya systems for clients including Airtel and Standard Chartered Bank. Managed project execution within budget, created technical documentation, implemented IT governance improvements, and coordinated with vendors for performance and cost-effectiveness.

Avaya Project Management Cross Functional Team Management Budgeting Technical Documentation IT Governance Vendor Management Systems Performance

Data Recovery Specialist (Onsite)

East African Data Handlers

Feb 2012 - Jun 2014 (2 years 4 months)

Performed IT audits, risk analysis, and forensic investigations for enterprise clients. Conducted data recovery and implemented backup strategies to reduce recovery time and prevent data loss incidents.

IT Audit Risk Analysis Forensic Investigations data recovery Backup Strategies Data Security Recovery Incident Prevention

Data Recovery Specialist

East African Data Handlers

Feb 2012 - Jun 2014 (2 years 4 months)

Conducted IT audits, risk analysis, and forensic investigations for enterprise clients. Recovered and secured sensitive data and designed backup strategies to reduce recovery time.

IT Audit Risk Analysis Forensic Investigations data recovery Backup Strategies