Open to opportunities

Tioluwani Irabor

@tioluwaniirabor

Message

Client-focused IT support specialist with 5+ years securing hybrid and cloud-centric environments.

Canada

Message

What I'm looking for

I am looking for a mid-level IT support role focused on cloud-centric environments, strong documentation, collaborative teams, security-first practices, and opportunities to automate and improve support processes.

I am a client-focused IT support specialist with over five years of progressive experience supporting hybrid and remote teams across cloud-centric and traditional infrastructure. I prioritize responsive technical support, strong documentation, and collaborative communication to enable seamless technology experiences.

My background spans Microsoft 365, Azure AD, Windows Server, VPNs, MDM (Intune) and PowerShell automation, with hands-on experience in endpoint security, MFA/SSO, and device hardening. I have delivered support in SLA-driven environments and contributed to onboarding/offboarding, asset management, and malware remediation.

I have worked across public sector and private environments — including data centers, service desks, and security-focused training — and I consistently produce clear knowledge base documentation and runbooks to reduce recurring incidents. I also mentor colleagues and guide customers toward effective, secure workflows.

I seek to apply my technical troubleshooting, cloud administration, and process-improvement skills to help organizations maintain resilient, user-centric IT operations while aligning with modern IT best practices.

Experience

Work history, roles, and key accomplishments

Current

IT Service Desk Technician

Current

Red River College Polytechnic

Jul 2025 - Present (4 months)

Delivered front-line IT support, resolving incidents via phone, in-person, and ticketing systems while authoring KB articles and handling Windows/AD account management to meet SLAs.

Active Directory Windows OS Service Desk Knowledge Base Ticketing Systems Customer Support

Technical Advisor I

Concentrix

Apr 2025 - Jul 2025 (3 months)

Provided customer-facing technical support, diagnosing hardware/software/network issues for iOS products and documenting cases in call-tracking systems to resolve tickets efficiently.

Customer Support Troubleshooting Documentation Empathy Remote Support Problem Solving

Cybersecurity Trainee

Cybersecurity Training

Sep 2024 - Dec 2024 (3 months)

Completed hands-on training managing Azure systems, troubleshooting permissions, and implementing Microsoft 365/Azure security configurations to improve incident resolution efficiency.

Azure AD Permissions Incident Response Windows

IT Infrastructure Support Analyst

Canada Revenue Agency

Apr 2023 - May 2024 (1 year 1 month)

Delivered proactive IT support and AD/Exchange account management, resolved VPN and backup incidents, and configured MFA and Citrix support to minimize service disruption.

Active Directory MFA VPN Incident Management Remedy Citrix

Workplace Technology Specialist

Resolute Technology Solutions

Oct 2022 - Mar 2023 (5 months)

Provided hybrid support for network and security incidents, managed Office 365 and Azure AD onboarding/offboarding processes, and remediated malware and VPN performance issues per SLAs.

Office 365 Azure AD Offboarding VPN Malware Remediation Remote Support SLA Management Endpoint Security

Service Desk Systems Analyst

Online Business Systems

Dec 2021 - Oct 2022 (10 months)

Automated Azure AD onboarding with PowerShell, managed Microsoft 365 security alerts, and created SharePoint sites with tailored permissions while resolving remote network and security incidents.

PowerShell Azure AD SharePoint Salesforce Azure DevOps

Service Desk / Deployment Tech

Clear Concepts

Oct 2019 - Dec 2021 (2 years 2 months)

Provided end-user support and device deployment services including imaging, upgrades, and MDM administration, reducing downtime and ensuring Office 365 continuity.

Imaging MDM Active Directory VPN Office 365 Deployment Endpoint management

ICT Customer Support (NOC)

BellMTS Data Centres

Jun 2017 - Oct 2019 (2 years 4 months)

Provided Tier 1/2 support in a 24/7 NOC, handling hardware, network, and HVAC alerts, performing data centre maintenance, Windows Server patching, and remote-hands operations.

NOC Support Windows Server Remote Hands Patch Management Incident Response