Highly motivated Network Administrator with 11 years of experience seeking to leverage expertise in network administration and Tier 2 support to optimize network performance. Proven ability to design, implement, and maintain voice, data, video, and wireless network infrastructure, ensuring service stability and integrity. Possesses strong skills in network hardware and software installation, monitoring, maintenance, and troubleshooting, aligning perfectly with the requirements of this role.
Successfully deployed Fiber to the Home (FTTH) system across 13 locations using Cisco switches and Calix e7, achieving 80% penetration. Configured VLANs in line with best practices for network management. Implemented a Remote Desktop Services environment on HP servers with hardware upgrades, compliant with internet standards. Managed the repair lifecycles for laptops and mobile devices, ensuring minimal downtime and high productivity; showcased strong problem-solving abilities under pressure. Provided continuous support for Cisco and Juniper switches, ensuring cable management and performance met Rogers' standards. Maintained public drives with NAS devices and configured mapped drives for seamless user access, demonstrating technical proficiency in PC operating systems. Established comprehensive disaster recovery and backup procedures, safeguarding business continuity by managing backups and offsite storage for critical systems, reflecting an understanding of data privacy practices and laws.
Expertly diagnosed and resolved over 200 intricate hardware and software issues by leveraging deep IT systems knowledge, providing timely and accurate solutions, even in high-pressure situations. Built relationships with customers through active listening, empathy, and communication skills, exhibiting excellent organizational, collaboration, and interpersonal customer service skills with a keen attention to detail. Delivered technical assistance customers utilizing remote access software telephone support methods demonstrating competence testing tools procedures voice data circuits.
