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Avneesh Sood

@avneeshsood

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IT Support Specialist with expertise in troubleshooting and technical support.

Canada

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What I'm looking for

I am looking for a role that offers opportunities for growth, a collaborative environment, and the chance to tackle challenging technical issues.

I am an IT Support Specialist with hands-on experience resolving over 50 technical issues weekly. My expertise lies in troubleshooting network connectivity, device compatibility, and system performance, particularly in retail environments. I have successfully reduced resolution times by 25% through effective technical communication and systematic problem-solving.

With a Bachelor's degree in Computer Information Systems and certifications from AWS and Google, I am proficient in various helpdesk platforms and remote support tools. My experience includes working at Staples and Best Buy, where I managed complex technical issues, optimized device configurations, and collaborated with teams to enhance system reliability and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Wireless Consultant

Staples

Jun 2024 - Jul 2024 (1 month)

Resolved over 50 weekly technical issues including network connectivity and hardware malfunctions, enhancing system reliability by 15%. Configured devices and managed inventory, contributing to reduced product returns by 15%. Documented faults for internal knowledge bases.

Technical Troubleshooting Device Management Technical Documentation Zendesk Jira SAP Problem Solving

Mobile and Smart Living Advisor

Best Buy

Apr 2023 - Apr 2024 (11 months)

Diagnosed and resolved over 150 technical issues monthly, achieving resolution times under 10 minutes. Collaborated with Geek Squad on network outages and performed system administration tasks to improve operational continuity.

Technical Troubleshooting System Administration Team Collaboration Customer Service Problem Solving Technical Communication