Rodrigo AC
@rodrigoac
I optimize secure hybrid cloud infrastructure across Azure, AWS, Microsoft 365, and enterprise identity systems.
CanadaWhat I'm looking for
I've supported enterprise hybrid cloud environments at LTI Mindtree, maintaining 99.9% uptime while resolving 50+ L2/L3 incidents each month and reducing MTTR by 20%.
I automated Entra ID identity lifecycle management for 500+ users, improving onboarding and offboarding efficiency by 30%. I also support Microsoft 365 hybrid environments, VPN connectivity, SAP integrations, VM performance, and proactive monitoring with Azure Monitor and Nexthink.
Across CBMM, Algar Tech, and HP, I've delivered advanced infrastructure support spanning Active Directory, Exchange Online migrations, VMware, Hyper-V, Citrix, backup and disaster recovery, ITIL change management, and technical documentation. I bring 18+ years of experience strengthening reliability, access control, and operational standards across cloud and on-premises environments.
Experience
Work history, roles, and key accomplishments
Engineer – Infrastructure Cloud & Service Management
LTI Mindtree
Feb 2023 - Jul 2026 (3 years 5 months)
Ensured 99.9% uptime across enterprise cloud and infrastructure services. Resolved 50+ monthly L2/L3 incidents, reduced MTTR by 20%, and automated identity lifecycle management for 500+ users using Entra ID.
Technical Operations Support
The Underpinners Inc.
Feb 2022 - Feb 2023 (1 year)
Coordinated technical operations supporting infrastructure-heavy engineering projects. Assisted in logistics, system coordination, and technical support activities across project teams.
Infrastructure Analyst (L3 Support)
CBMM
Jan 2015 - Dec 2021 (6 years 11 months)
Led migration of on-premises Exchange to Microsoft 365, delivered Level 3 support for enterprise infrastructure, and administered Active Directory and Azure AD. Managed virtualization platforms and implemented ITIL change management processes.
Infrastructure Analyst (L2/L3 Support)
Algar Tech
Sep 2009 - Jan 2015 (5 years 4 months)
Provided advanced infrastructure support across Microsoft environments and data center operations. Managed Active Directory, backup systems, and virtualization platforms, and delivered VIP support with strict SLA compliance.
Provided advanced infrastructure support across Microsoft environments and data center operations. Managed Active Directory, backup systems, and virtualization platforms, and delivered VIP support with strict SLA compliance.
Customer Service & Administrative Supervisor
Fininvest (Unibanco Group)
Dec 2006 - Jul 2007 (7 months)
Managed customer service operations and team performance. Oversaw sales and post-sales support processes.
Education
Degrees, certifications, and relevant coursework
UNIFIEO
Bachelor, Business and Communication
Bachelor of Business and Communication degree from UNIFIEO.
Microsoft
Certification, System Center Configuration Manager
Certification in System Center Configuration Manager from Microsoft.
Microsoft
Certification, Office 365 Administration
Certification in Office 365 Administration from Microsoft.
Microsoft
Certification, SharePoint Advanced Technologies
Certification in SharePoint Advanced Technologies from Microsoft.
Microsoft
Certification, Azure Fundamentals & Administration
Certification in Azure Fundamentals & Administration from Microsoft.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Skills
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