Adam Deveaux

Served as senior escalation point for customer and production issues across SaaS, Azure, AWS, Kubernetes, and Linux environments. Led a four-person technical/SRE team, improving support and reliability through standardized monitoring and incident practices.

Supported and standardized infrastructure and IT operations serving 216 schools across northern New Brunswick. Led technical staff and operational improvement initiatives, increasing staffing by approximately 25% and improving service delivery.

Supported mission-critical healthcare infrastructure serving approximately 4 million patient records in a large data-centre environment. Administered enterprise Windows/Linux, virtualization, networking, storage, clustering, load balancing, backup/DR, and security technologies.

Delivered Tier-3 systems, networking, and infrastructure support for managed-service customers in Bermuda and Grand Cayman. Designed and implemented infrastructure solutions, documented environments, and supported business growth.

Provided pre-sales technical engineering, customer discovery, solution design, and demonstrations, translating business requirements into practical infrastructure solutions.

Earned LPIC-3 certification, demonstrating advanced Linux administration skills in mixed environments.

Earned Microsoft Azure Administrator (AZ-104) certification, validating skills in implementing, managing, and monitoring Azure solutions.

Earned MCSA and MCITP certifications, demonstrating expertise in Microsoft server and infrastructure technologies.

Earned Security+ certification, validating foundational skills in cybersecurity and risk management.

Earned Linux+ certification, demonstrating proficiency in Linux system administration.

Earned ITIL v3 certification, demonstrating knowledge of IT service management best practices.

Earned Fortinet NSE 4 certification, validating skills in configuring and managing Fortinet security solutions.